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Resolved! Azure - SGC setup issue

Hi All, Greetings, I have setup Azure integration in test instance for two test subscriptions and getting all the Azure resources along with other the 9 subscriptions, VMs, Software, Database, Linux server, Windows servers, Resource groups etc.Issue:...

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ajeetkumar5 by • Tera Contributor
  • 1712 Views
  • 5 replies
  • 0 helpfuls

Issues observed on stale remediation task closure

Hi All,We have observed that around 10% of the stale remediation tasks are getting closed without going through the remediation process. We have implemented a custom remediation process using a scheduled job that runs periodically under the System Ad...

AnushithaS by • Tera Contributor
  • 593 Views
  • 1 replies
  • 0 helpfuls

CMDB Health Micro Certification Task- 13

Hi,I got stuck at task 13. I did all the requirements but cannot see any orphan CIs in the list.  Need help with this. I thought if instance was a problem and terminated it and requested a new instance. Still same issue with the new instance. Can't s...

Task: Create iTunes Process Classifier - Failed

Hello folks, I am unable to complete this task due to authentication problem of windows credentials.My mid server and process classification is up to the mark but i am getting authentication failed every time i test my credentials.

officework1 by • Tera Contributor
  • 749 Views
  • 1 replies
  • 0 helpfuls

Exclude DR databases from staleness metric enhancement

 I want to exclude databases with the role DR from the staleness metric calculation,so that only primary and actively discovered databases are evaluated for data freshness and quality."DR databases are excluded from the staleness metric calculation l...

ayush_g by • Tera Contributor
  • 881 Views
  • 1 replies
  • 0 helpfuls

Business portal not loading

Hello,  I was trying to setup the SOM module on my PDI(Yokohama). I have installed all the necessary plugins and have also loaded the demo data. I went to the business portal to test the product catalogs, but when I'm trying to open it, i get this(no...

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The CI Type was not found in the Knowledge Base.

I have added new pattern for classifying and updating thin clients, While running pattern discovery i got "Ci Type was not found in Knowledge base"error, what does this error mean? Can someone help? i have attached , i have attached the image.

supareub by • Tera Contributor
  • 1515 Views
  • 3 replies
  • 1 helpfuls

Duplicate records in sys_choice table - Production

I am looking for assistance on below issue identified in an environment (PROD): * It has been identified that there are duplicate choices for alm_asset.substatus field on sys_choice table* These duplicate values have same label & backend name * Howev...

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IntegrationHub ETL & how to handle assets?

Hey-oh! So it seems that ServiceNow decided to remove alm_asset from  "glide.identification_engine.non_cmdb_tables" - property Why was "alm_asset" is removed from the system property "glide.identification_engine.non_cmdb_table… . Raised a case to HI ...

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KN by • Tera Contributor
  • 567 Views
  • 1 replies
  • 1 helpfuls