We just have done CMDB setup and currently in BAU. May you pls help us How we can perform the SLA Metrix calculation and what are the steps to be followed. It would be great if you could share any SLA Metrix samples.
Typically you would not set up SLA with the CIs but with Services and Service Offerings. Here is some information on how to keep your CMDB healthy and the metrics needed. CMDB Health Configuration
