CMDB Verification
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3 weeks ago
We have gone live with CMDB and need to do Verification of the CMDB.
What steps are involved in Verification?
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3 weeks ago
@RohitJ432388693 It depends on how your CMDB is populated.
If it's discovery, then check with Infra team for a total list of CI's or random CI's to cross check that Discovery is discovering them.
If it's Service Graph connectors, check again with Infra team for the total list of CI's and the correctness of the data.
Verification is an on-going process and usually done after the scheduled discovery/import is run. Also there are dashboards to help you with the connections status and CI status.
CMDB Dashboard - list CI's discovered and any unusual trends noticed.
Discovery Dashboard -
Integration Dashboard
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3 weeks ago
Greetings . I would also take the time to mention that you can perform Attestation and Certification of your CMDB records. I will drop some links to ServiceNow documentation below. I hope this information is helpful!
"New" Data Certification - Data Certification expe... - ServiceNow Community
CIs attestation • Washington DC ServiceNow AI Platform Capabilities • Docs | ServiceNow
Solved: What exactly is Data Certification vs CI Attestati... - ServiceNow Community
