CMDB Workspace - Getting CI's Visible in "My CI's"

[Mtulip]

Hi Everyone,

I've searched the community and servicenow docs for a clearer understanding of how the CMDB workspace hangs together as I am trying to solve an issue.

Issue: A CI owner accesses the workspace > views widget "CI Overview" >Selects view "My CIs" and it shows this:

I haven't tested all of the functionality but I am assuming if this widget is having issues I will find others. I am far from an expert so any input or troubleshooting advice would be greatly appreciated, thanks.

[vikas_sakhare]

Did you find anything for the same? 

[KatarzynaJanko]

This widget runs based on CI Overwiew indicator in CMDB Workspace. OOTB it's showing you CIs from

sn_cmdb_ws_group_metadata table that is derrived from cmdb_group table. (see: https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-managem...)

Now in CMDB Groups you can see that there are different types of them used across platform mainly for agregating the data for visualisation usage: Health, CMDB Workspace or Default.

More info highly recommend to watch SN learning on CMDB Workspace: Introduction to CMDB Workspace, with focus on section: Data Ingestion using Scripts Background.

But answering your question of what data are shown in each section, you can relate to SN Documentation, where there is provided information that My CIs are CIs that you are member of Managed By Group assigned in CI Class Manager. Here is reference: https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/configuration-managem...

[bkprasanna]

Ok seems by default it shows under My CIs that you are member of Managed By Group...can we include it to other fields ? managed and supported by individual or group ? if yes how ?