CMDB

[Nafisa Zaman]

CMDB view access required to all ITIL users for bellow fields :
Support Vendor
Support Type
Support Start
Support End
Support Contract Number
These fields is available in (cmdb_ci.LIST) table.

first we need to find out what is that which restricting the access?
Please guide me

[vignesh parthib]

Hi @Nafisa Zaman 

Did you check following things :

• Field ACLs (Access Control Rules)

• Dictionary Attributes (like read_roles)

• Data Policies or UI Policies (less likely in this case)

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[aruncr0122]

Hi @Nafisa Zaman ,

Please check if any ACLs (Access Controls) are restricting read access for ITIL users — both at the "table level" and "field level" (for example, "cmdb_ci.support_vendor").

Also verify if any UI Policies or Client Scripts are making these fields read-only. You can impersonate an ITIL user to confirm the behavior.

If ACLs are the cause, you can update or create new read ACLs for those fields and include the itil role to grant access.

Thanks,

Arun