Config Management - Service Maps with Retired CIs Report

B Y1
Tera Contributor

Hi Team, 

 

I would like a report listing Service Maps which contain a retired CI so that we can review the Service Map.

 

I'm new to CMDB, not understanding where to start to create this report. 

 

Thanks 

Bhanu

1 REPLY 1

PeterH2
ServiceNow Employee
ServiceNow Employee

Hi Bhanu,
Off the top of my head, I'd start with the Service Configuration Item Association [svc_ci_assoc] table and configure the list layout in a new view (in my case PeterH) to show the Configuration Item.Operational Status and Configuration Item.Status like this:

PeterH2_0-1730151606382.png

Then filtering your list for only Retired CI's like this...

PeterH2_1-1730151681272.png

To get a list like this:

PeterH2_2-1730151845563.png

You now have the data which you can convert into a report if desired.

 

I hope that helps.

 

Regards,

Peter