Hi,i have a problem with all relationships between Server (parent) and Fibre Channel Disk (disk), type of relation: Contains::Contained By.In detail, i have the records in "cmdb_rel_ci" table but these relationships not shown in related items and in ...
Hello, I am looking to change the class of specific CIs being imported from the Solarwinds Service Graph Connector. These CIs are coming in as 'Hardware' or 'Computer' and I would like them to be imported as 'Network Gear'. Is this something that can...
Hi all, Can anyone advise on how one would go about relating multiple assets to a single configuration item? To me this should be quite simple as assets and configuration items should be treated as a many to many relationship but it seems ServiceNow ...
Currently Linux thin clients using Ubuntu are getting classified as 'Linux Server' i want them to classify as 'thin client' that is 'u_cmdb_ci_thin_client' table.my classification criteria is name = LinuxOutput fqdn STARTS WITH "C"Output Operation Sy...
Dear Experts, we are facing an issue with duplication, The reason the serial number is not populating with ci, even though the script on assetandci has if (ciClass != '') {var ciSysId;var ci = new GlideRecord(ciClass);ci.initialize();ci.asset = ass...
I have created an ETL transform in a scope and all is well except for the multiple input/output script. When I debug, I see that I am unable to set the output fields of "output" and also, I notice that the input values are set properly upon each ite...
How is anyone managing interfaces between applications in ServiceNow? Is there a particular table used? Some systems go through one or more interface engines. Some system go direct. Some use HL7. Some are file exports. Some go to our own systems. Som...
Looking to know how to add into ServiceNow Risk Registry
One or more (empty) Roles in User profile and are inherited, unable to remove /delete.
Can anyone advise what type of permissions the SolarWinds account needs for ServiceNow to use via the SolarWinds Service Graph Connector?Looking for the minimum permissions required for that account.
Hello friends, We are getting an INSERT_AS_INCOMPLETE error on running the SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnhanced APIs from the scoped application Transform Map OnBefore script, when this API is called from Background script/...
In CMDB data manager - How does DELETE Data policy work? Need complete details as the docs here and here does not mention all the detailsLooking for details like - when delete happens, what happens to the relationship info? what happens to the CI dat...
Hi,We are receiving below error in Import Log for "SG-Intune Computer" Data Source. Identification Reconciliation Engine(IRE) Processing errors->1: INSERT_FAILED: Insertion failed with error: Commit was not attempted due to other errors2: INSERT_FAIL...
Dear CMDB Experts ! We are going to do a large cmdb clean up and to keep things short and crisp... I'll explain the scenario below ( you can suggest your approaches too) (Our source of truth is Discovery & SCCM only) 1. We have around 400,000 C...
Hi All, Is it possible to track history of who has made what changes by impersonating someone else I have a scenario where some records have been modified on PROD instance. However, stakeholders are claiming that it is not done by them. We want to ma...