Country code column

Jaycel Sumayang · ‎07-12-2023

Hi, All.

We have this field in our incident form called "country code".

However, when I tried to add this into the columns to download the reports, it is not available in the option:

Can someone help me on how to add this?

Thank you.

CasperJT · ‎07-12-2023

Hi Jaycel,

Go to Reports -> Create New

Give the report a name, set the source type to table and table to incident

In the configure tab: select choose columns and find 'Caller' and click the expand button -> Scroll down to find 'Country code'

Then set your filters, run the report and you should see the data you need.

Best regards,

Casper

View solution in original post

Samaksh Wani · ‎07-12-2023

Hello @Jaycel Sumayang

Plz Check any field level ACL is applied on that field or not.

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

Regards,

Samaksh

pratiksha5 · ‎07-12-2023

1)Check if you have permission.

2) Try via form design. (right click ->configure->form design)

CasperJT · ‎07-12-2023

Hi Jaycell,

Is the field actually coming from the incident table or has in been dotwalked from another table. For example it may actually be displaying a field from the caller table. If so you would need to create a report and dotwalk Caller -> Country code to add the column or configure the list layout to include the field.

Hope this helps.

//Casper

Jaycel Sumayang · ‎07-12-2023

Hi Casper,

I'm kinda new is SNOW.

Can you walk me through?

//Jaycel