Create incident task automatically from an incident in Servicenow catalogs

ArunG29061990
Tera Expert

Can anyone please help me to figure out, how to design a ServiceNow catalog for an incident where an incident task will be automatically created with the same content of parent incident?

 

1. Creator will use ServiceNow catalog to create an incident with suggested fields

2. When an incident will be created, a new incident task should be created with the same fields that are used in parent incident

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ArunG29061990 

 

ServiceNow catalog for an incident where an incident task will be automatically created with the same content of parent incident?

Atul: You can use the Record producer to create the incident.

 

1. Creator will use ServiceNow catalog to create an incident with suggested fields

Atul: yes, via record producer you can create.

2. When an incident will be created, a new incident task should be created with the same fields that are used in parent incident

Atul: You can use the Flow designer to generate the task and take value from incident or you can use BR as well.

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Dr. Atul G. - Learn N Grow Together
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ArunG29061990
Tera Expert

Thanks @Dr Atul G- LNG for the detailed information. 

Do we have any detailed written document where I can read the step by step configuration and design for point number and 1?