Creating server groups

[kg4ult]

Hello all

Question, how do i go about creating a server group?
This is so that when changes are performed in bulk to say all Windows servers, the group can be invoked in the RFC as opposed to listing all "X" amount of servers.

Thank you

[Swamy Malluri]

Hi @kg4ult ,

You can create Dynamic CI groups to group different type of CIs based on Class, Location, type support group etc. You can raise Incident or RFC on the Dynamic CI group by selecting it in Configuration item field. Then all CIs will be added to affected CIs related list.

Please Accept my solution or hit helpful if my answer resolves your issue.
Regards,

Swamy

[Ashok Sasidhara]

The server groups can be created as Dynamic CI groups. Dynamic CI groups and other related entities like technical service offerings are described in detail in CSDM. So it is recommended to read and understand the CSDM 4.0 whitepaper present in the following URL:

https://www.servicenow.com/community/common-service-data-model/it-is-time-csdm-4-0-draft-white-paper...