Hi All, Could you please advise if it's possible to set the Urgency and Impact in an incident through the service catalog using a long description text?For instance, if the long description in the Service Catalog specifies "Number of Invoices Impacte...
Hello, How is this value populated?sys_auth_policy_device_app_registry.device_idHow can I check if a user is connecting from a registered device? Regards,N.
Hi Everyone,If someone can help with this confusion, I would be highly grateful. My Question: Duplicate Mongoose Web Server CI Entries Despite Identification Rule? I have an Identification Rule for the Mongoose Web Server based on:ClassRunning Proces...
I am currently able to connect tag-based services CIs into a parent manual business service / application service CI where I can view the connected services from the parent service by right clicking the parent CI and click "view connected services" a...
Hi @Palani Chockali,We have verified all your previous posts but couldn't understand how to fetch values from fields that were not included in the OOB.In the DataStream -> Computers, inside the Script Parser step, I used the following line:gs.info('T...
Howdy Community,How long do records created on the tables below stay in the system?(I am not worried about records on tables beginning with ar_)Deleted File Related table - what was deleted)Deleted File References table - what columns (reference to) ...
while creating Number for CMDB through Number maintenance next number is generated without any CI . its getting new number when refresh the form to create CI .
Hi All, Any recommendations for the relationship type between a Server that does Health Monitoring on an ESX host? I was looking for "Monitors::Monitored by" but I can't seem to find it. ThanksKirsty
Hello, I am looking into IRE Reconciliation rules and trying to implement them. We have multiple integrations using the IRE, and sometimes the integrations share CIs (but may have differing data). In order to stop data from flipping back and forth b...
I have a requirement that I need to stop updating only one field( Owner) in Personal Computer table that is coming from 3rd party tool. however I want fields to get updated from the same source on highest priority. How can I achieve this requirement....
Hi, is anyone loading POTS into CMDB, if so which table(s) are you using and how are you loading?
Hi all, Guys I'm implementing the CMDB in my organization and we are running efforts to start Discovery. So far we enabled the CMDB Health Dashboard and the CMDB Workspace however it is more operational and more to the CMDB Manager use it. So I don't...
If I have two Configuration Items (CIs) with the same name in the CMDB but from different classes, and I need to import relationships using a cmdb_rel_ci Excel file — how can I ensure the correct CI get the relationships assigned? I'm asking because ...
Hello All, We are trying to setup the CI class owner for eevry CI class in ServiceNow to improve data quality. for example, the product owner of windows squad will be the owner of all windows CIs. Which means they are the secondary owners responsible...
I am working on a Record Producer in ServiceNow where I have a reference variable called master_table, which allows users to select a table from sys_db_object.Issue:When the form is submitted, the master_table field stores the sys_id of the selected ...
