I have used Remediation Rules in Data Manager and updated the policy and still have over 44k stale cis. Some are still in active status and some have been labeled retired. For the ones labeled retired I will need an archive rule which I implemented a...
What steps should be taken when a major incident occurs outside of regular hours, and how is the call-out mechanism triggered
Hello everyone, Greetings of the day! We have a requirement:Intune discovery indicates a different Macos value than what is displayed on the cmdb_ci_computer record.The key problem we're trying to solve is why this CI has not been discovered recently...
How to model the Client Software's being modelled in ServiceNow CSDM Anyone has a best practice used for this modelling with the usage of CSDM with different classes Business applicationApplication servicesSoftware ModelSoftware installationInstalle...
Hi, I would like to add the "Assigned to your groups" option under the incident section in the Service Operation Workspace. This option is currently available in the Major Incident Management section, but I need it also to be available in the inciden...
Recently ServiceNow has changed how they calculate CMDB health score, surprisingly there was no major announcement of this major change and we found about this after we upgraded to Xanadu. Now rather than calculating Success percentage ServiceNow ca...
Hi all, I need to know how many business application in APM module have value in incident.number field . As it was used in one of the indicator . Please help me in this regard. I would appreciate your help in this regard.
Hello,I am curious to know if you are able to remove the dropdown menu options for "Technology Stack" that come OOB? I believe you can customize this with adding what we use but can we remove as I am not able to find anything regarding this. Thanks,M...
I have been asked to implement some automation to run all the de-duplication templates. Is there any way to do this as some sort of scheduled job or script execution?
Hi Team, What are some of the best practices for Configuration Item (CI) retirement/archival rules?@ doug_schulze kindly suggest. ThanksYogesh Datta
For this: APEX -FRIX Dev (Mapped Application Service), i am trying to remove the retired/non-operational CI's from the dependency view. For example, iadapxappdev01 is retired and was replaced with iadapxappdev02. Even though iadapxappdev01 is marked ...
I need to delete all CIs items that is more than crores from specific one Unique certificate class
Hi,Creating report based on imported cmdb query,no Data source , condition & Save button enabled ?Steps to reproduce the issueStep1-exported cmdb query from ProdStep2-Imported cmdb query into Dev1Step3-Run click on saved the cmdb queryStep4-Created s...
I am integrating ServiceNow with SolarWinds to pull network devices from SolarWinds to our ServiceNow Instance and we managed to established the connection and pulling the data as well but I wants to understand few below things.We are importing these...
Hello Everyone, I got a user story from Users sharing the Client ask please check and share your suggestions 1) User has shared 10 groups related to Database 2) User want if particular group member login and click on all section on Home page if t...