Data Certification - CMDB Workspace - Notifications

[Eric_Gauthier]

Hello, 

I was wondering if anyone has as of yet used the Data Certification experience in CMDB Workspace, and have been able to also configure Notifications (email or Teams) that would go out to each user that is getting a certification task.  We used to do this in Legacy Data Certification and just want to be able to have a way that users know that they have a Certification Task to work.  These users are not in CMDB Workspace usually and are not very familiar with it.  So we would want the email to have a link to get them to the CMDB Certification Task in the CMDB Workspace, so that they could go right to it.  It would be great if we could have it sent out via Teams.  Be great to be able to also send out reminders, etc.  

Has anyone done this yet?  If so, how did you configure this?  I am not really seeing anything OOB for this, unless I am missing something. 

Thanks in advance, 
-Eric

[Tony Branton]

Currently, this is expected behavior but we can review this as an improvement for a future release.

[ddunleavy]

I'm using the Data Certification in CMDB Workspace and there is an OOB event and notification 

event = sn_cmdb_ws.attestationtask.reassign

notif = CMDB Attestation Task Reassign To User

that calls a template

template = CMDB Attestation task - Reassign To User

which in turn calls a Notification Script

notif_script = cmdbattestationtask.reassigntousuer

OOB its not getting called upon reassignment.   Why?  

In order to try and remedy I created a BR on the cdmb_data_management_task table to call the event directly.

    gs.eventQueue("sn_cmdb_ws.attestationtask.reassign", current, current.assigned_to, gs.getUserID());

When I update the assigned to -- It calls the notif, and the template, but not the notif script.    

It appears to bomb out on this OOB code

    var assignmentInfo = event.parm2 ? JSON.parse(event.parm2) : null;

Has anyone any ideas?

Thank you

[ddunleavy]

Replying to myself -- 
Are these Data Certification Notifications in CMDB Workspace supposed to work OOB?    Is there something in Workspace that calls the event?       Does it have to be configured to call the notif or is the reassignment within the CMDB workspace supposed to do the event handling?   The docs just talk about upon reassignment a notification is sent but with zero indication of how that gets triggered.  

[Tony Branton]

Hi David,

In the Q2 '25 Store release of CMDB Workspace (v7.5) we'll be shipping a new notification capability for Data Certification based on the legacy version's workflow-based solution.  The new capability uses a flow and includes mail templates you can modify as needed (or use OOB). You'll have the option of being able to use the flow-based notifications for Attestation and/or Certification.

Separately, we'll look at revising the existing notifications for the Data Manager life cycle tasks later this year.

[ddunleavy]

Thank you for the response.

Bottom Line -- Does the notification 'CMDB Attestation Task Reassign To User' work OOB?   I cant get it to work and I'm wondering if its user-error or if its a SN bug