Data Management Update Job is not updating CIs

[Miguel Ferro]

Hello Guys,

I want to use the Data Management Update Job for update some fields in some CIs.

I am using just 3 as a test in my Dev Instance:

This is the Job that I´m creating:

When I execute the job, I have the success status:

But in the CI form I can´t see the field updated:
Example 1:

Example2 :

Where is my error? Why is the CI not updated?

thanks.

[Najmuddin Mohd]

Hi @Miguel Ferro ,
Everything looks good. 
Are you able to change the fields manually ?

Can you check the history of the fields. They are changing and again coming back to their old form.

Regards,
Najmuddin.

[palanikumar]

Hi,

Update Job doesn't update "Related fields". You need to create script to update this field

[Miguel Ferro]

Hello,

Thanks for your reply.
Do you have any step by step and script showing how I can do that?

Thanks.