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Service Mapping

Can any one please answer to the below Question with an example. Is a CI can only belong to one service?Can a service have a requirement for another service?How is high availability accounted for? (a service had 2 devices in HA, if one device is down...

Impact of increasing MID SERVER MEMORY SIZE

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  Please suggest I increase Mid sever Heap memory size from 1024 to 4096and my Heap space Issue is resolved But I want to know do we have any impact on increasing Heap size memory in MID...

ARAVINDA11 by Tera Contributor
  • 1138 Views
  • 2 replies
  • 1 helpfuls

Improvement: CMDB Maturity

Like In Initial Phase of ServiceNow - Only Server Class was there and further it has child classes like Windows, Unix, Linux, and many more. Is there any plan to do breakup for Computer Class specially for Workplace for Laptop, Desktop, Workstation, ...

Resolved! Asset Tables with prefix sn_ent_

We have almost 40 tables with the prefix: sn_ent_ in our system.  What created them/what application or plug-in?What are they for (this old post does not mention them https://www.servicenow.com/community/now-platform-articles/the-meaning-of-cryptic-t...

David77 by Giga Guru
  • 1723 Views
  • 5 replies
  • 4 helpfuls

How to create Data Refresh Rules for Stale CI's

I want to configure Data Refresh Rules for in-scope classes to define when a CI turns stale for each discovery source, allowing the CI to be updated by a lower-priority authorized discovery source.How to create Data Refresh Rules ?On what basis we ca...

Resolved! Pass Subflow Output to Flow

@Ankur Bawiskar  @Community Alums @Sohail Khilji @Maik Skoddow , or anyone please help me with below query I have created Subflow and created output variable & Added step assign output value in subflow How can I use the output value of subflow in flo...

ARAVINDA11 by Tera Contributor
  • 582 Views
  • 2 replies
  • 0 helpfuls

CMDB Attestation

Hello I have some cmdbtask for attestation however I realized that once the CI's are attested. The list of CIs attested/rejected/un-attested are not showing up in the comments section. How can i configure.

Resolved! Reprocess existing CIs via IRE

Hello, We have a lot of CIs automatically created from manually created Assets. So the Discovery Source is empty so they are not processed through IRE. With the help of a Knowledge Article we bulk updated the Discovery Source to "Manual Entry" but th...

MFO1911 by Tera Contributor
  • 1780 Views
  • 5 replies
  • 1 helpfuls

How to Configure JEA in ServiceNow Discovery

Dear Team, My requirement, The JEA credentials with non-administrator rights must be domain-level credentials. For Regular discovery, the credentials used in the discovery should have local admin access to targets.

TamizhSelvV by Tera Contributor
  • 1003 Views
  • 1 replies
  • 0 helpfuls

Kandji Servicenow integration

We have Service graph connector which is getting selected information from kandji.  We want to connect to kandji and get more details to update the cmdb. As per the document they are not using basic auth or oauth 2.0. They are using Bearer Token. If ...

pratiksha5 by Mega Sage
  • 785 Views
  • 1 replies
  • 1 helpfuls

Resolved! CMDB

Hello, I'm building my company CMDB we are populating the Network and Cloud layer with graphconnectors because of we have monitoring tools that can start bringing information into the CMDB meanwhile we enable Discovery. However for Cloud layer we hav...