Hi, We are trying to update cmdb_ci_computer records using /insertMultiple API through staging table and IRE. For some records, no fields are getting updated, not even the discovery_source and last_discovered which is strange. When we checked the IRE...
Hi there,I wanted to know how are you handling CI relationships when you are retiring a CI? Any process you are following? Manual actions or automations ?Are you deleting or archiving or leaving them as is or how you are doing it today? PS - I know t...
Hi Team, I would like to know is there any way in CMDB data manager to check before retiring or archiving any CIs via cmdb data manager policies.I know we have orphan rule in place but still if we can something directly via policies to check on ?? T...
Hello ServiceNow Community, I work as the sole ServiceNow Team (Developer and Admin) member at a credit union with approximately 500 employees. Our organization operates on a not-for-profit basis, which means budget constraints are a significant cons...
We would like to count the Azure servers in the CMDB that we are paying for. According to the following article, when shutting down a VM from within the server itself, it gets the status “Stopped”, but you are still being charged by Azure.If you ins...
We currently have discovery inactive until we get new IP ranges for it.I need to manually load a group of Switches into the CMDB for use with Vital View monitoring.There are switches that have the same IP but different serial numbers, hence they are ...
During testing with the Data Manager, I noticed there are 3 OOB policies already configured and activated:Dependent CI ArchivalDependent CI DeletionDependent CI - RetireBoth the Deletion and Retire policies are generating tasks for what appears to be...
Hey All, How do you ensure that your Application to Server mappings stay up to date in the CMDB at your company? I would like to pursue ways for people to certify their data on a periodic basis but am having trouble finding a way to have people do so...
If I create a new scope/application and open this specific scope in mobile app builder. Will this act as creating a custom mobile app? How to make this specific scope mobile app only be available and custom to specific users? Is this how you create s...
Hi All,Is there any method to determine if there is an automatic method of deriving if a server is a database server from CMDB. (e.g., relationship to a database instance automatically or with a manual flag) . We are looking for the best practices t...
Looking to know which breakdown sources, breakdowns, indicators as well as what PA jobs are needing to be activated and scheduled to run to populate the CMDB Workspace. Thank you for your time!
Posting here as I was not able to find any help on the internet. When I run discovery against a Linux Server using its public IP (IPv4) this IP is not populated in the CMDB. I get Only the Private IP address of the CI along with some public IPv6 add...
Hello Experts,I have a query as below : I want to extract all the Duplicate Ci's in the Table -(Cmdb_ci_cmp_resource), where in I want two attributes as duplicate on one CI, for instance , say CI "A" has Display name and Object ID both similar to an...
Out-of-the-box ServiceNow configuration allows all users with the ITIL role to create, edit, and delete Configuration Items (CIs) in ServiceNow.I would like to change this so that:1) ITIL users have read-only access.2) Only users with the admin role ...
I have an issue with discovery. It sometimes populates the public (or home) IP address of a VPN client onto the CI record. See attached. How can I define what IP address gets populated, or at least avoid populating these addresses.
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