De-duplication Dashboard and Template Library - advanced logging?
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09-19-2024 07:36 AM
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09-24-2024 12:52 PM
What do you mean by "resolves zero de-dup tasks"? When you run the template, do you see the tasks getting added to the template? In the "Running" tab on the De-duplication dashboard, there should be a template run created and it should periodically refresh the count of total, processed, error tasks assigned to the template.
If you do not see any tasks in the run, that means no tasks matched the template (could be because of a couple of reasons e.g. template and task classes are not compatible or the same task is remediated by other template etc.)
Also, I assume you checked the checkbox "Automatically select all de-duplication tasks that match the selected class" when creating the template. This ensures the system looks for matching tasks when you run the template.