Difference between business application ,business service, application software, application service

[ARP331AHS269]

What are the differences between business application ,business service, business process, application software, application service, technical Service

How are they connected to each other 

[prashbelhekar]

Hi @ARP331AHS269 

Please find below link for your reference,

Business Services vs Business Applications - Solved: Business Services vs Business Applications - ServiceNow Community

Solved: what is the difference between business service an... - ServiceNow Community

If my response helped please mark it correct.

Warm Regards,
Prashant Belhekar

[Community Alums]

Hi @ARP331AHS269 ,

Application services (Application Service table [cmdb_ci_service_auto])Application services are logical representations of a deployed application stack. Because application services are logical in nature, they should use the Logical life-cycle value pairs. Application services follow the same life-cycle guidance as any other logical CI.

• An application service is an operational CI and a unique instance of an application.
• Used in Incident, Problem, and Change.
• Can be created for each region and each environment (Development, QA, and Production).
• Can be created via manual mapping, service mapping with entry point, and dynamic query.

For more information about leaf nodes and structured hierarchies, see Design domain of the CSDM framework.

See Monitor the health of application services on the Application Services dashboard.

Business services (cmdb_ci_service_business)

A business service is a service type that is published to business users. A business service typically implements one or more business capabilities.

Usually, business users order business services. Business users can select the desired offering and service commitment levels via the Service Catalog. For example, procurement, shipping, and finance.

• A business service is an operational CI.
• A business service must be a one-level service and not a hierarchy of business services.
• A business service can be used for impact in Incident, Problem, and Change and for approvals for Change.
• A business service must be focused on the consumer or seller.

See Sell/Consume domain of the CSDM framework.Technical services (cmdb_ci_service_technical)

Technical services are the systems associated with the admins of CIs in the Manage Technical Services domain: Application service owners, Technical service owners, and Technology service owners). Technical services are typically lower-level leaf nodes of one or more business services or application services in a structured hierarchy.

• Technical services are operational CIs.
• A technical service must be a one-level service and not a hierarchy of technical services.
• Technical services are used for impact in Incident, Problem, and Change. Also used for approvals for Change.
• Technical services must be provider-focused and include the technology provided for the business to consume or sell.

The below diagram has all the details you asked for :

This may also be helpful. 

[Dr Atul G- LNG]

Hi @ARP331AHS269 

My series will help you

https://www.youtube.com/playlist?list=PLi0Ik1xCDEbLzEpjQFl0LcT3MpjPcOAs5