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Model IDs Update

Hi All, In our CMDB ,CIs are mapped with incorrect models.I have exported data in column as correct model Ids sys ID and respective incorrect model IDs sys ID .Could you please help me how can i create transform map script like when imported incorrec...

_bhishek by Tera Guru
  • 435 Views
  • 2 replies
  • 0 helpfuls

Business Rule

My Use case  is:To create a relation b/w business application and CI and after creation the work notes should get updated and this relation is stored in cmdb_rel_ci table.Similarly, we have to delete the relation also, and the work notes of parent( B...

Integration with FortiSOAR

Hi Community , does anyone have done the integration between ServiceNow and Forti SOAR.if yes please let us know the method or provide any doc that would be grateful.   Thanks in advance !!! 

amar7 by Kilo Guru
  • 1086 Views
  • 2 replies
  • 0 helpfuls

Performance concerns with a flow triggered on cmdb_rel_ci?

I am building a flow that is triggered on cmdb_rel_ci, with the following trigger Are there any performance concerns with running a flow like this on this table? I know discovery will be making many changes to relationships - would this trigger const...

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Johnathan R by Tera Contributor
  • 448 Views
  • 3 replies
  • 1 helpfuls

Resolved! Flag for review in CMDB

Quick question, I can see a lot of way to accomplish this, but looking to see what has worked for others. We have come a long way in the cleanup of our CMDB, but there is always that one record, or ten, that someone sees that has data in it (so not f...

Morgan Berry by Tera Contributor
  • 1438 Views
  • 8 replies
  • 0 helpfuls

Resolved! Discovery Behavior not launching CI Classification

I've setup a Discovery Behavior for HTTP, the Shazzam probe is being triggered and I can see it is indeed only checking the HTTP ports, the problem is now that the HTTP Classification probe does not get triggered. If I change the Discovery Schedule's...

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Gus1 by Tera Expert
  • 919 Views
  • 3 replies
  • 0 helpfuls

CMDB Groups and Audit

I have 2 CMDB Groups.  1. Health - PC  -  containing cmdb_ci_Computer 2. Health - Sys Admin - containing cmdb_ci_win_server I have a audit on both Ci  , to check compliance.  The issue is , I run the Audits which look fine.. then go to the CMDB Healt...

Scott7070 by Tera Contributor
  • 419 Views
  • 3 replies
  • 0 helpfuls

Model ID field mapping

Hi All, There is a reference Model ID field in CI form. I have duplicate models in Model table .So CIs are mapped with incorrect model.Want to map CIs with correct model.Exported the data like Incorrect model IDs Sys ID and respective correct model S...

CMDB Data Rack

HiIs it possible to show what Rack Unit a device is located in.We have loaded our Data Centers and Rack information and we are now adding our devices to each of our Racks in the cmdb_ci_rack table.  But I cannot see where/how I specify what RU locati...

Nicole Bell by Tera Contributor
  • 746 Views
  • 4 replies
  • 0 helpfuls

Transformer jobs do not trigger on staged records

Hi all! Hope you guys can help me out with the following. I am currently working for a client where application records (cmdb_ci_appl) are added via loading an excel file to staging table > transform map > application table. Problem is that the recor...