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Resolved! CI Retirement Tasks Skipped / Canceled

I've created a Retirement Policy that fires a CMDB task when computer CIs have not been discovered in 60 days. I've run into a few instances where a CI where a task was fired, but the group that the task is assigned to does not want to retire the CI ...

JasonW39 by Tera Contributor
  • 1130 Views
  • 1 replies
  • 0 helpfuls

Service Mapping

Using the following combination ofKey: chef_workgroupValue: staOnly two servers are being associated when attempting to create an "Application Service - Tag based" as oppose to the four that should be populated. Please investigate as to why. Kindly s...

Why MAC address is disabled in OOB Hardware CI identifier?

Why MAC address is disabled in OOB CI identifier for Hardware class? MAC address is also called as physical address, its burnt into the network card by the manufacturer hence also called as burned-in address.Hence this is also unique for a device rig...

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Suggy by Giga Sage
  • 702 Views
  • 1 replies
  • 0 helpfuls

CMDB Assessment

NOTE - I have already read this article, yet posting my question here.   I have a task at hand to do a CMDB assessment. I am in need of a list of parameters on which I can assess the current state of the CMDB. I have some parameters:   The custom CMD...

Resolved! Enviroment field update

Hi All,   Can we update an Environment field for child class CI, as per parent class I? Ex: if my Server is parent class and it is in "Production" can  Child class like Memory , disk , disk partition can also be marked as "Production"

Paulsylo by Tera Sage
  • 1530 Views
  • 2 replies
  • 2 helpfuls

Server status

Hi team, I am unable to change the server status from retired to instock or installed If i changed to instock i am getting a mandatory filed instock to be filled under fiancialIf i changed to installed i am getting a pop up changing from retired to i...

Rajesh77 by Tera Contributor
  • 865 Views
  • 2 replies
  • 0 helpfuls