Resolved! 'System' user updated the CI's ?
'System' user updated the CI's however we are unable to find this 'System' User in User table ,could you please help us to know the who is 'System' User?Is this any user or internal system?
Forum Posts
Business Service Relations
Hi,I have a use case where the customers asks for a structure as follows: Software -> ERP Software -> SAP So ERP Software would be in my view the Business Service and SAP the Business Service Offering. But how I fit the first level Software into it?...
CMDB Class Structure Report
Hello, I'm trying to create a multilevel pivot report that shows the CMDB Classes with Lifecycle State = Operational in a Hierarchal view, so something similar to how CI Class Manager displays the classes, nested in the parent classes, but would only...
Resolved! Mid server changing the ESX server install status from Installed to Retired and Vice versa?
Mid server(discovery) changing the ESX server install status from Installed to Retired and Retired to installed frequently?May I know the reason why it is changing the install status of ESX host?
Add hostname field in alm_hardware table in ServiceNow
Hello, We have a requirement to add hostname field in alm_hardware table.Can anyone please help to understand how we can achieve this and what are the pre-checks we can perform to avoid any impact? Thanks & Regards,Praful Shinde
In CMDB health completeness getting duplicate entries for metric complete and correct
Hi All,Need your helpWe have a custom table "u_cmdb_health and this table is retrieving duplicate entries for metric "correct" and "complete and in CMDB dashboard completeness we can see double count for for each recordEarlier cmdb health completenes...
What is the best approach to import 4M CIs into Servicenow
We have a requirement to load about 4M records into a staging table(via mid server) and then transform data to 2 different ServiceNow tables. What is the best way to achieve this?
CMDB Helath Dashboard - Completeness Scorecard.
what type of fields we can add to the CMDB Completeness Recommended score card. (eg. IP address, name, model ID, serial number, and company all fields are discovered via discovery, and on the form level we have 5 different fields that are recommended...
CMDB Health results Description change
1.At creation /after creation of record in cmdb_health_result need to change the description.from : Following required fields are not populatednameTo : change the format as below <missing field(name)> Following required fields are not populated 2...
Resolved! Ignoring Principal Class filter in the cmdb_ci list view for a certain role
Hello Community! As far as I know, 'Principle Class' filter makes some of the CI classes (those not marked as principle) invisible for the regular end users.Only admin Users would see CIs associated with non-principal classes in the cmdb_ci list view...
Non Admins not seeing all the CI relationships under CI relation tab in CMDB.
Hi Community, Non Admins users get the below message in random CIs under CI relationship tab in CMDB tables and not able to see the upstream relationship in CMDB table:"Maximum relationship limit has been reached and not all relationships are shown i...
scheduled import not updating the field data in the form
Hi All, Happy new year. need help or guidance, the query is we are using scheduled import to import the data from one instance_A to another instance_B, data is pulling from instance_A and updating in the instance_B list view records but when open the...
whats new features in CMDB & Discovery modules?
Hi, Following are new CMDB features, you would consider to implement them in 2024, Most of these new features are available in Vancouver.1. Unified Map - https://www.youtube.com/watch?v=XhW1VUZLQcI2. CMDB Workspace (5.0.5) store app – video on...
CMDB Fundamental Task 11
SCENARIO:In this scenario, you test the reconciliation rule by trying to update a record last updated by ServiceNow with data collected from a data source of LANDesk.The script contains a changed value for RAM from a discovery source of LANDesk. The ...
Resolved! Is it possible to limit the resource groups that are subject to Azure Cloud Discovery?
There are multiple resource groups in the Azure subscription, but only one of them is the resource we want to scan with Discovery this time.We do not want to have asset information for other resource groups in ServiceNow for security reasons. Is it p...
