Dicovery HLD
Can anyone help me with discovery HLD
Forum Posts
Retire Data manager policy is not returning records
Hi,I have created a data manager policy to retire CIs based on classes. it is not returning the records when we run filter but when we run the same query in the list view it is returning records.Data manager policy:Retirement definition :List View: P...
Need to provide access to specific archival tables based on roles
Hi All,I have tried to provide access to the Config team to restore records from specific archive tables like ar_cmdb_ci_linux_server by adding sn_cmdb_admin role to the UI Action ( Restore Records) and provided access to specific application modules...
IRE reclassification
Hi,My org is bringing in an integration which will use the IRE to insert and update CIs in the computer table.I would like to understand how reclassification works; will ServiceNow be able to upgrade the class of a new CI to e.g., Unix Server, or Per...
What are typical ages to retire and archive records in the cmdb_ci_computer table
I want to create policies for cmdb_ci_computer table and its subclasses. Does anybody have experience with policies for this table? What are typical ages to retire or archive a computer? I know it all depends on each organization, but is there a typi...
Resolved! Configuration Items
We have CIs that say they are updated by "System" and some say "midserver".What is the difference between System and midserver?Please let me know. Thx, Juli
Does Data Certification (CMDB Workspace Version) Use the Same Workflow as the Old Version?
I'm working on manually converting my existing data certification filters and definitions to the new policy driven process. I am able to create the tasks but I'd like to see the workflow. Does it use the same workflow or does it use something else?
Archiving millions of records
Hello I am working on cleaning up the data in our CMDB. We have identified a table of network adapters that is of no use to us and we would like to archive. The problem is there are 5 million records in the table. I set up archive rules but at the cu...
Manual steps for Data Not match, Manufacture Normalized, Partially Normalized
Hi, Could you please provide details on the manual steps required after the normalization status indicates "Match Not Found," "Partially Normalized," or "Manufacture Normalized"? Additionally, I need to know where to retrieve data for these categori...
Creating server groups
Hello allQuestion, how do i go about creating a server group?This is so that when changes are performed in bulk to say all Windows servers, the group can be invoked in the RFC as opposed to listing all "X" amount of servers. Thank you
Availability Service Commitment for High Availability Systems
How do I configure an availability service commitment for a clustered system. If there is an outage on one node, the next node takes over without any noticeable change to the service provided. I need to report that the system was available even thoug...
Why does the business app has new install_status values that differ from the rest of cmdb_ci?
In our effort to align to CSDM we migrated our application services to the cmdb_ci_business_app table. I know that the install_status is deprecated: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-manage...
CMDB CI Class models App (App id: sn_cmdb_ci_class)
If someone had a chance to look at the recent version upgrade of CMDB CI Class Models application (Version 1.58.0 from 1.54.0), it lists a new CMDB class being added - "DNS Domain Name" (cmdb_ci_dns_domain_name) but instead what it actually adds duri...
Debugging azure discovery
Hi all, If an azure discovery is getting failed, what to check first ?How to debug azure discovery in each phase ?Can anyone explain it in detail ? Thanks in advance
Resolved! ITOM Visibility and ACC?
I am reviewing ITOM Visibility subscription unit costs in product documentation. Subscriptions for IT Operations Management (servicenow.com) I am not seeing these subscription unit costs applicable to Agent Client Collector. If Agent Client Collecto...