Different approaches to deal with case sensitive condition in Business rule

Shweta Maurya
Tera Contributor

‎10-29-2024 07:50 AM

Hey,

 

requirement is-to calculate warranty date of model 'mobile devices' and display name contains 'ipad' in alm-hardware table

 

Issue-above condition BR is working only for name contains 'ipad' and not working for name contains 'iPad'.

 

Please suggest what other approaches we can make to resolve this except adding OR condition here like name contains 'iPad'

 

 

 

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3 REPLIES 3

Runjay Patel
Giga Sage

‎10-29-2024 08:46 AM

Hi @Shweta Maurya ,

 

Contains does not check case sensitive, it should work. I tried in my PDI it is working.

 

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Shweta Maurya
Tera Contributor
In response to Runjay Patel

‎10-29-2024 08:59 AM

Yes correctly, it should work but here its not working

Runjay Patel
Giga Sage
In response to Shweta Maurya

‎10-29-2024 09:02 AM

Ohh On that case either you should raise HI ticket or add or condition 

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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