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CI Relationship Attributes

I'm looking to create relationship between CMDB CIs Business Process and Business Capabilities, which is relatively simple to do, however, in our business architecture concepts, a Business Capability may have more or less relevance to a business proc...

Community Alums by Community Alums  
  • 1316 Views
  • 1 replies
  • 1 helpfuls

Restrict Asset Creation from CI based on Serial Number

Hi All,In our CMDB Hardware table we have Ci Identifiers as Name+Serial Number for identifying a CI. Due to that Discovery/3rd part Integration is creating CI's with the same Serial Number but different Names which is an expected behaviour. But in AM...

Suvetha S by Tera Contributor
  • 1543 Views
  • 3 replies
  • 1 helpfuls

Out Of the box

Hello,I have a problem statement from the stakeholder, the stakeholder wanted to know about current out of the box attributes in Technical Service table (CMDB_CI_Service_technical) which should or can be used in Service Offerings table. ( service_off...

Ravi by Giga Expert
  • 1568 Views
  • 3 replies
  • 0 helpfuls

Resolved! Test CI rules

Hi all. Newbie CMDB learner here. I know they say there are no dumb questions, but hang on. Taking a course and doing a short capstone video with several CI tasks to complete. Create a new Identification rule, a new CI reconciliation rule,...etc. and...

dranoeld by Tera Expert
  • 1668 Views
  • 2 replies
  • 2 helpfuls

Storing shared mailboxes in the CMDB

I'm automating adding users to a shared mailbox, could be 100s of mailboxes to choose from. Each mailbox may have its own default permissions or approval groups. I thought about a decision table but I'm sure there's a limit of records that can stored...

andy_now by Tera Contributor
  • 2888 Views
  • 5 replies
  • 1 helpfuls

Resolved! CMDB CI status fields - install_status vs life_cycle_stage

We are currently implementing Vulnerability Response, and we noticed that OOB functionality in VR checks the status of a Configuration Item using the life_cycle_stage field. We do not have this field populated on our CIs. We use the install_status fi...

bpolo by Tera Guru
  • 6404 Views
  • 8 replies
  • 4 helpfuls

Setting up SSH Credentials

Hello, I'm trying to understand setting SSH credentials. Here the scenario. I have an application I am trying to service map, but SSH authentication failed. It's asking for me to verify if the credentials are correctly defined for the host "applicati...

Khill by Tera Contributor
  • 1479 Views
  • 4 replies
  • 0 helpfuls