Do we have any oob table to store the mobile device?

[Amit_H]

Hi There,

Do we have any OOB table to store mobile device? Or i need to create custom table to store it?

[Brian Bouchard]

Take a look at "Handheld Computing Device" (cmdb_ci_handheld_computing) to see if it meets your need.  It contains specific fields like phone number, carrier, etc.. Description states it includes smartphones and tablets.

[Danish Bhairag2]

Hi @Amit_H,

You can try OOTB "alm_hardware" table to store the device.

Thanks,

Danish

[Runjay Patel · Accepted solution]

Hi @Amit_H ,

We have below OOB table which can be used to store mobile/communication devices.

1. Handheld Computing Devices -cmdb_ci_handheld_computing

2. Mobile Devices -sys_mobile_devices

3. Communication Devices -cmdb_ci_comm

4. Communication Hardware -cmdb_ci_comm_hardware

Note: Below table will be available once you install plugin "CMDB CI Class Models".

cmdb_ci_comm_hardware

cmdb_ci_handheld_computing

cmdb_ci_handheld_computing: I would recommend you to use Handheld Computing Devices

sys_mobile_devices: Itis not a descendent of cmdb_ci, so wont recommend you.

cmdb_ci_comm:  This has no identification rules defined , and also it is not part of the cmdb_ci_hardware hierarchy. 

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[CasperJT]

Hi Amit,

Consider the purpose of placing the mobile devices in ServiceNow / the CMDB. Are they required as part of your incident, problem and change processes?

Are you trying to perform asset management for them?

By default the model category "Mobile device" does not synchronize with the CMDB

If you do need to have actual CI's for mobile devices, then Handheld Computing Devices would be the most appropriate in opinion, as others have stated as well. 

Do not use the sys_mobile_devices table. It is meant to register mobile devices used to access your ServiceNow instance. It is not an inventory for Asset or Configuration Management.

I hope this helps.

//Casper