Duplicate CI's being created on the cmdb_ci_vm_instance and cmdb_ci_linux_server table

[dan167]

Hey everyone,

We are having duplicate CI's created on our cmdb_ci_vm_instance and cmdb_ci_linux_server tables. The CI's on the cmdb_ci_linux_server are coming from one integration, while cmdb_ci_vm_instance are coming in from another. We are trying to see if there is way for IRE to identify and combine the CI's into one record on one of the tables. The only things we have found so far that are the equal on the 2 records are the ip and mac address fields.

Would we be able to create something like that in IRE and if so could someone give me an example?

[dimitrios_l]

I believe this is normal. The vm instance is what the hypervisor sees while the server ci is the actual guest inside the VM. 

Also, IRE won't be able to span identification rules across two classes, but it can handle the relationships between server and vm instance CIs.  

[dan167]

thanks for the reply. I didnt know that about IRE rules.

[Pratiksha]

Ideally this should not happen. Are you sure that the data which is getting inserted in CMDB is coming via IRE?

Do you have ITOM License ? 

Can you go to cmdb 360 and confirm you are seeing all the data sources?

Regards, 

Pratiksha

[dan167]

We have some ITOM licenses but these are not coming in via discovery or service graph connectors. These are coming in via a tanium integration that is writing to the cmdb_ci_computer table and aws service management connector plugin.

Not entirely sure it is coming in through IRE though. Not able to see anything in CMDB 360 due to not using discovery I guess. Currently getting error that discovery license plugin is required.

Right now the only things we have that are matching between the CI's are IP and MAC addresses