Error while loading the data through data source

GautamiK · ‎03-27-2025

I am getting an error while loading the data with a data stream action, in Dev instance it is working fine. But in higher instance, it is not working. throwing an error : com.snc.process_flow.exception.ProcessAutomationException: An execution timed out with timeout of 60000 MILLISECONDS. I have attached the screenshot as well. can someone please help me.

Dr Atul G- LNG · ‎03-27-2025

Hi @GautamiK

Might be helpful

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860451

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar · ‎03-27-2025

@GautamiK

seems you are trying to fetch lot of records and that's the reason it's getting timed out in prod as prod systems do have huge data.

How is the data source configured? what type? share screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

GautamiK · ‎03-27-2025

Hi Ankur,

Yes, record count is high. We have configured the data source with type "Data Stream" and we are doing JDBC configuration in data stream.