Event Management with External APM tool

[ChittemD]

I am working on Event Management integration in ServiceNow , where alerts are being received from external monitoring tool .

by default these alerts are getting processed and creating Incidents , However in my case the requirement is different .

Instead if creating Incident , I need these alerts to be evaluated and converted into GRC Issues.

I'm looking for guidance on:

* Whether it is possible to route Event Management alerts to GRC instead of Incident management.

* The recommended approach if using Business Rules, Flow designer, Script Actions or Event Rules.

* Any Best practices or existing implementations for Integrating Event Management with GRC modules

Has anyone implemented a similar use case or can suggest the right design approach?

addition to this if explaining the Overview of Event Management with the external monitoring tool that also provides a brief. 

#Event Management  

Thankyou in Advance for your Time and consideration. 

[Ryan122]

Hi There,

We haven't had this exact use case, but we've been implementing Event Management using SolarWinds. I recommend using the Alert Management Rules. This will allow you to define a filter of when to run and you can specify the flow to run when it meets your filter criteria (like sending tickets to GRC instead of Incident). You could probably just duplicate the existing incident flow and redirect it to whichever ticket you need. Lastly, you can define if the workflows will be automatic vs a UI Action that your user can select when they need the ability to create both.

Hope this helps.

Related Links:

• Alert Management Rules for Resolving Alerts
• Create an Alert Management Rule