I am working on Event Management integration in ServiceNow , where alerts are being received from external monitoring tool .
by default these alerts are getting processed and creating Incidents , However in my case the requirement is different .
Instead if creating Incident , I need these alerts to be evaluated and converted into GRC Issues.
I'm looking for guidance on:
* Whether it is possible to route Event Management alerts to GRC instead of Incident management.
* The recommended approach if using Business Rules, Flow designer, Script Actions or Event Rules.
* Any Best practices or existing implementations for Integrating Event Management with GRC modules
Has anyone implemented a similar use case or can suggest the right design approach?
addition to this if explaining the Overview of Event Management with the external monitoring tool that also provides a brief.
#Event Management
Thankyou in Advance for your Time and consideration.
