Events are not flowing from SolarWinds to ServiceNow instance using SolarWinds Connector instance

[amar7]

Events are not flowing from SolarWinds to ServiceNow instance using the SolarWinds Connector instance.

Test Connector throws the error -Connection test failed: Method failed(/SolarWinds/InformationService/v3/Json/Query) with code: 405

The Solarwinds system is creating events, but the Solarwinds Connector Instance is incapable of retrieving them. The Connector Instance indicates that the test was successful, despite the problem.


please can some please help us here.


Thanks in Advance.

[Strong]

i have the same issue 

[pavankothap]

Hi, Please try to change the port from 17778 to 17774 and try.

[David Carlin]

This worked for me! Do you know why the port changed?

[Oscar Martinez]

Hi David,

We recently upgraded our SolarWinds to 2005.1 version and after that we faced the same issue for the integration we had alredy in place and working properly for our ServiceNow ITOM product. Looks like the port changed for version 2024.2, as you can see in the following image:

Cheers.