Form updates using the IRE

[Ed Laar]

Hi community,

The IRE capability is the way to go on updating CMDB and non-CMDB tables. Preferable, the IRE should be used in all methods of updating these tables so in updating using excel sheets and import sets, integrations and so on.
An other way of updating these tables is using forms. In the past I have seen a forward looking statement that also the updates via forms are going to use the IRE. When this use-case is deployed all the updates are processed by the IRE contributing to trustful and reliable date in those tables.

Does anyone knows the as-is status of this? Are and if so when are manual updates using form been processed by the IRE?

Looking ahead to your responses.

Cheers,

Ed 

[AJ-TechTrek]

Hi @Ed Laar ,

Can you please confirm the what the form you are mentioning here.

If you use any way like (Manual Transforms Map, Excel, Service Graph Connector ) everything checking with IRE rules before update the Data in CMDB or non CMDB Classes.

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Thanks

AJ

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[Ed Laar]

Hi Ajay,

I simply mean the form on where you can create and maintain record directly on a table. For example on the sys_user table there is the user form to manage and maintain user records.

Does this make sense?

Ed

[CMDB Whisperer]

I would say the premise in your statement is going a bit too far.  IRE is the way to go for updating CMDB table, for sure.  In theory it has been enabled to do so for non-CMDB tables as well, but there are still some shortcomings there so I would hesitate to say it is a recommended practice for non-CMDB at this point.  

As for updating CIs from a form, by default manual updates do not go through the IRE.  The down side of this is that the logic to detect duplicates, identify discovery sources, specify data source precedence, etc. does not apply to manual updates.  There is a discovery source value OOB provided for this but it is not used.  In order to force manual updates to go through the IRE you would need to intervene, either on the client scripts or business rules or both, to redirect the update as a payload into the IRE... and then also handle the redirect and display of the results back to the client side (probably including messages for any changes that could not be applied.)

[Ed Laar]

Thanks CMDB Whisperer,

I fully agree with you on your comments. In the most ideal scenario manual CMDB and non CMDB table updates (i.e. using the table forms) should be processed by the IRE. In the past, during one of the presentations I joined, but unfortunately I can not recall that one, was this scenario as a 'future capability' mentioned. I am/ was only wondering if there has been made progress on this.

Cheers,

Ed