Getting undefined values when I am triggering for event ?

[venugopal s]

Hi Everyone,
when user goes on legal hold, then user is not eligible for purchase, then I need to trigger  a email. But I am getting undefined values and not able to trigger email,  when I am trying to using Info messages.

Script:

(function executeRule(current, previous /*null when async*/ ) {

    var usercecid = current.user_name;

    var device;

    var grhard = new GlideRecord('alm_hardware');

    grhard.addEncodedQuery('model_category=451c87f6db41e2407be67bec0f96193a^u_function=primary^substatus=refresh_accepted_intent_to_purchase^assigned_to=' + current.sys_id);

    gs.info('hardware name' + grhard.u_model_number);

    grhard.query();

    if (grhard.next()) {

        var purchanceDevice = new AssetManagementUtils1();

        device = purchanceDevice.getPurchaseDate(grhard);

        gs.info('hardware device purchase');

        var puractions = 'false';

        var block = 'false';

        var gr_memblock = new GlideRecord('sys_user_grmember');

        gr_memblock.addQuery('group', '5447ce7847a44e54fa181945d36d4351');

        gr_memblock.addEncodedQuery('user.user_name=' + usercecid);

        gs.info('hardware device  group' + gr_memblock.usercecid);

        gr_memblock.query();

        if (gr_memblock.next()) {

            block = 'true';

        }

        if (block == 'false') {

            if (grhard.request_line.variables.operating_system != 'linux' && grhard.ci.u_operating_system.toString() != 'linux') {

                var gr_user = new GlideRecord('sys_user');

                gr_user.addEncodedQuery('u_cisco_active=true^u_employee_type=R^u_termination_dateISEMPTY^user_name=' + usercecid);

                gs.info('hardware device user ' + gr_user.user_name);

                gr_user.query();

                if (gr_user.next()) {

                    var gr_model = new GlideRecord('u_model_country');

                    gr_model.addEncodedQuery('u_active_employee_purchase_program=true^u_model=' + grhard.model + '^u_country.u_code=' + gr_user.u_hr_country_iso_code);

                    gs.info('hardware device model' + gr_model.u_name);

                    gr_model.query();

                    if (gr_model.next()) {

                        if (gr_model.u_enable_pilot_program == true) {

                            var gr_mem = new GlideRecord('sys_user_grmember');

                            gr_mem.addQuery('group', gr_model.u_pilot_program_group);

                            gr_mem.addEncodedQuery('user.user_name=' + usercecid);

                            gs.info('hardware device model group' + gr_model.u_pilot_program_group);

                            gr_mem.query();

                            if (gr_mem.next()) {

                                puractions = 'true';

                            }

                        } else {

                            puractions = 'true';

                        }

                    }

                }

            }

        }

        if (device == 'true' && puractions == 'true') {

            gs.eventQueue('user.legal.hold', grhard.assigned_to);

            gs.info('hardware device event');

        }

    }

})(current, previous);

Thanks

[dgarad]

Hi @venugopal s 

just try the below change.

gs.eventQueue('user.legal.hold', grhard,grhard.assigned_to);

[venugopal s]

Not working, Thanks

[Community Alums]

Hi @venugopal s 

Can you try this-

gs.eventQueue('user.legal.hold', current, usercecid);

Regards,

Amit

[venugopal s]

its not working, Notification on User table @Community Alums 

(function executeRule(current, previous /*null when async*/ ) {

    var usercecid = current.user_name;

    var device;

    var grhard = new GlideRecord('alm_hardware');

    grhard.addEncodedQuery('model_category=451c87f6db41e2407be67bec0f96193a^u_function=primary^assigned_to=' + current.sys_id);

    // grhard.addQuery('sys_id', '5c1165e7db762450812fa62dca9619a4');

    grhard.query();

    if (grhard.next()) {

        var purchanceDevice = new AssetManagementUtils1();

        device = purchanceDevice.getPurchaseDate(grhard);

        var currentDate = new GlideDateTime();

        if (currentDate >= purchaseDate) {

            device = 'true';

        }

        var puractions = 'false';

        var block = 'false';

        var gr_memblock = new GlideRecord('sys_user_grmember');

        gr_memblock.addQuery('group', '5447ce7847a44e54fa181945d36d4351');

        gr_memblock.addEncodedQuery('user.user_name=' + usercecid);

        gr_memblock.query();

        if (gr_memblock.next()) {

            block = 'true';

        }

        if (block == 'false') {

            if (grhard.request_line.variables.operating_system != 'linux' && grhard.ci.u_operating_system.toString() != 'linux') {

                gs.info('hardware device  group2');

                var gr_user = new GlideRecord('sys_user');

                gr_user.addEncodedQuery('u_cisco_active=true^u_employee_type=R^u_termination_dateISEMPTY^user_name=' + usercecid);

                gr_user.query();

                if (gr_user.next()) {

                    var gr_model = new GlideRecord('u_model_country');

                    gr_model.addEncodedQuery('u_active_employee_purchase_program=true^u_model=' + grhard.model + '^u_country.u_code=' + gr_user.u_hr_country_iso_code);

                    gr_model.query();

                    if (gr_model.next()) {

                        if (gr_model.u_enable_pilot_program == true) {

                            var gr_mem = new GlideRecord('sys_user_grmember');

                            gr_mem.addQuery('group', gr_model.u_pilot_program_group);

                            gr_mem.addEncodedQuery('user.user_name=' + curr);

                            gs.info('hardware device model group' + gr_model.u_pilot_program_group);

                            gr_mem.query();

                            if (gr_mem.next()) {

                                puractions = 'true';

                            }

                        } else {

                            puractions = 'true';

                        }

                    }

                }

            }

        }

        if (device == 'true' && puractions == 'true') {

            gs.eventQueue('user.legal.hold', current, current.email);

        }

    }

})(current, previous);