Has anyone integrated LogicMonitor with ServiceNow? Need help in choosing the right app from Store

Suggy
Giga Sage

‎10-19-2023 12:35 PM

Hello,

We have a requirement to integrate LogicMonitor with ServiceNow for populating the CMDB.

I see that there are 2 apps in ServiceNow store

App 1 - https://store.servicenow.com/sn_appstore_store.do#!/store/application/87d68a8edb0d9c50cb4afe052c9619...

 

App 2 - https://store.servicenow.com/sn_appstore_store.do#!/store/application/90ba7ce0dbd1e700727673278c9619...

 

If anyone has done this integration for 'CMDB population', please let me know which is the right app?

 

TIA!

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5 REPLIES 5

Ashok Sasidhara
Tera Sage
Tera Sage

‎10-19-2023 09:45 PM

Ideally it should be the App 1 which is the Service Graph Connector. For all 3rd party integrations, Service Graph Connector is the recommended method as it goes through the identification and reconciliation engine (IRE).

But it is confusing to see that they have another app which seems similar and also compatible with latest releases. I would suggest to raise a hi ticket with ServiceNow to understand whether App 2 has any relevance.

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Somnath Shilimk
Tera Expert

‎11-08-2023 12:31 PM

We are using Service Graph Connector for Logic Monitor to populate CMDB.

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Suggy
Giga Sage
In response to Somnath Shilimk

‎11-09-2023 05:17 AM

Hi @Somnath Shilimk thanks for replying. Did you evaluate both the apps. If so, what was the differences and what made you to choose SG one?

Also SG app says bidirectional. Can you give more context to it please?

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KunalVerma
Tera Contributor

‎08-05-2024 03:07 AM

Hi @Somnath Shilimk ,

 

Could you please help me with steps to establish integration between ServiceNow and third party tool "Logic Monitor".

Thanks in advance.

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