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Resolved! OOTB duplicate ServiceNow CMDB class names/labels

Out-of-the-box, our ServiceNow contains multiple classes having the same label.e.g. "Cloud Resource" is both the label for "cmdb_ci_cmp_resource" and "cmdb_ci_cloud_resource".(There are also other classes with the same duplicate labels.)This makes it...

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Johannes by Mega Sage
  • 874 Views
  • 4 replies
  • 2 helpfuls

cmdb to application table

Hi CMDB Query Gurus,I have a query against the cmdb ci table that correctly returns 41 records for a specific location (image1).  When I add the Application class no rows are returned because that table is empty (image2).  Is it possible to add that ...

drslry2 by Tera Contributor
  • 517 Views
  • 1 replies
  • 1 helpfuls

Create application-server relationship

When a new server is provisioned, the 'Application' name from the new server request RITM should be populated to the 'Hosted Application' field for the new server CI record in CMDB.Also, the Application mentioned in the RITM should have 'Runs on' rel...

Flow designer error No record found

Hi Team, I am trying to reclassify the records from Business Service class to Service offering class by using flow designer got the below error. Please let me suggest how to rectify the above issue. Thanks,Madhu. 

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VM schedule - Run after Discovery - Exclude IP Addresses

Hello, It appears that the automatically created VM schedules that can run after the primary cloud discovery are unable to exclude IP addresses. I have a use case where I want to exclude IP addresses (hosts) from this schedule. Does anyone know how t...

Richo1 by Tera Expert
  • 624 Views
  • 4 replies
  • 0 helpfuls

Resolved! CMDB: virtual appliances onboarding & maintenance process

Hello All, I'm wondering what will be the best process for virtual appliances in CMDB. The virtual appliances like IP routers, firewalls, etc,.. are being discovered in CMDB which creates the VM instance record and the hardware applaince record which...

Resolved! Is anyone maintaining Patches related information in CMDB?

Around 6 years back one of the customer asked us to retrieve the patches related information using Discovery product.That time had came across this article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695180 Even today it...

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Suggy by Giga Sage
  • 3847 Views
  • 9 replies
  • 7 helpfuls

CMDB Data Archiving

Hi All, We are planning to implement Data Archiving for CMDB. Initially we taught of using Data Archive feature, but later when going through Servienow documents, it is mentioned to use Data Manager for Archiving CMDB.But there is no mention about wh...

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madanm7786 by Mega Guru
  • 1257 Views
  • 5 replies
  • 0 helpfuls