History of impersonation

[Vaibhav Sharma1]

Hi All,

Is it possible to track history of who has made what changes by impersonating someone else

I have a scenario where some records have been modified on PROD instance. However, stakeholders are claiming that it is not done by them. We want to make sure that someone else has not done it by impersonating them or not.

[AJ-TechTrek]

Hi @Vaibhav Sharma1 ,

Refer the below document which may help you.

https://www.process.st/how-to/check-impersonation-logs-in-servicenow/#:~:text=Go%20to%20ServiceNow%2....

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0717055

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

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