How CI is auto populated in Asset table

Joyal Robert
Tera Contributor

Hi Team,

 

In Asset table,

the configuration item is auto populated. How is it done?

Is it based on the change in any field?

Why it is showing same CI for different models?

How does it sync?

 

Some of them are showing empty

JoyalRobert_0-1668087702916.png

 

Some of them are updated with CI

JoyalRobert_2-1668087764203.png

 

Regards,

Joyal Robert

 

1 REPLY 1

EricDohr
ServiceNow Employee
ServiceNow Employee

You can have an Asset with a corresponding Configuration Item record.  For example, a personal computer typically falls into this situation.

 

You can have an Asset without a correlating Configuration Item record.  In your first screenshot, the monitor falls into this example.  There is no monitor record within the configuration management database (CMDB).

 

You can have a Configuration Item that does not have a relationship to an asset.  An example of this can be logical services such as Application Services, Business Services, etc. 

 

There is a really good deck in NowCreate called ITSM Asset Management - Process Workshop that may help you out.

 

 

This article also may help you out - Docs | Asset and CI management

When an asset has a corresponding configuration item, the asset record and the configuration item record are kept synchronized with two business rules.

  • Update CI fields on change (on the Asset [alm_asset] table)
  • Update Asset fields on change (on the Configuration Item [cmdb_ci] table)