How do I create a certification policy?

Robert Campbell
Tera Guru

I have installed the data certification plugin in my PDI but I do not have the option to do certifications.

 

RobertCampbell_0-1741018689161.png

 

1 ACCEPTED SOLUTION

Hi @Robert Campbell 

 

I tried it in my PDI, and I only have admin rights.

Please update your CMDB workspace to the latest version.

Assign the user the required role: sn_cmdb_admin

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1446136

AGLearnNGrow_0-1741104233776.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

7 REPLIES 7

Hi @Robert Campbell 

 

I tried it in my PDI, and I only have admin rights.

Please update your CMDB workspace to the latest version.

Assign the user the required role: sn_cmdb_admin

 

https://noderegister.service-now.com/kb?id=kb_article_view&sysparm_article=KB1446136

AGLearnNGrow_0-1741104233776.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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It was the updating of the CMDB Workspace that corrected it. I did add the role but I later took it a way as a test and still have the ability to create policies without it. 

 

Side note, I wasn't able to update the CMDB workspace from the [current] plugins, I had to use the old version/view to find the cmdb workspace to see that it needed to be updated.

 

Thanks.

Hi @Robert Campbell 

 

Good to know issue has been resolved. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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