Hi, I have been trying to figure out what script is updating some of our Service Offerings from Retired to Non-operational. I checked history updates of the service offerings and found out that the system is updating it to Non-operational after a few...
I need to Create a report of operational ‘service offering’ cis and ‘business process’ Cis where display in menu is true and also need to Add these columns in it :-No. of INC logged in last 6 monthsNo. of PRB logged in last 6 monthsNo. of CHG logged...
I was told by a colleague the following:cmdb_ci records can be standalone and might not have a corresponding alm_asset record (i.e. if the configuration item is not an asset)All asset records (every record in the alm_asset table) will have a correspo...
Hi I update the CI Count every day for the discovery application in that I can see PaaS, Servers and Containers. Now my problem is from the past one week I've been unable to see the “Containers” how should I get that back and what is the reason?
Can ServiceNow discover the Micro focus software's hosted on Solaris servers
Hi All, CMDBHealth : Total count must not be smaller than failure count of metric RECOMMENDED in error logs. can someone help recommended metric shows N/A. RegardsTejasvi
Hi All, WhatsApp Gold would send alerts when a device goes “Down”, and when the device does back “Up”. Is it possible to add the Up alert as a comment on the existing incident instead of generating a new one? I want to know that this will be achievab...
Hi everyone, Looking for a best approach for handling Application Services that are not supported by IT (and instead by the business) in the CMDB and a standard process to follow for tickets that are trying to be logged against these CIs. On the Busi...
Hi, everyone! My team is currently working with a client to clean-up and mature how their CMDB is organized today so that records are properly classified and relationships can be better defined for impact analysis. I'm looking for some guidance aroun...
Fix script to update bulk CMDB correlation id is running for only 3.5 k record's one time, I had to run it multiple time's to update all record's using background script it's running for all record's .
Hello everyone, I had to add 3 fields in the table "cmn_cost_center", while in development and test instances i didn't had any issue, I got errors when committing update set to PROD instance.I got these errors :It created me the fields but the column...
Hi,the ACC is installed on a Windows VM. All basic inventory information is sent properly to the MID server, except the RAM.When I do the basic_inventory test it always returns zero as RAM (see example: "ram":"0"). But when I check on the machine, it...
Hi all, is there a way to update the 'Description' of the CMDB tables in CI Class Manager via list view. I know I can go into each individual class and update individually under 'Basic info'. Thanks.
This question must have been asked in the past, however I was unable to search with the right keyword, hence asking the question here in this forum. For CI's that are being discovered in ServiceNow, specifically when it comes to Physical devices suc...
What is a support group in Servicenow CMDB? What are its uses and how the support groups are maintained in Servicenow?
