How to create an agent alert if it goes down
Hello everyone,I wanted to know if there is a way to create an alert in case the agent (client collector) is not available (down).
Forum Posts
How to leverage or add scoped application custom component in Service Operations Workspace(SOW)
I have developed a custom component for my scoped application Generally when it get's published it will be available for customers to install it.My question is how can add my scope's custom component into SOW, since I want incident and sys_id to pass...
Resolved! Duplicate CI task process
I continue to get new Duplicate CI tasks daily for records identified as duplicates that have been created over a year ago as well as updated a year ago. I am curious if there is a limitation on the number of CIs that run against the duplication sca...
How to caregorise Appliances
Hello I am looking for guidance on how to classify appliances. All of my items are server appliances both physical and virtual, that cant be picked up by discovery. We are currently using Utah version of ServiceNow and currently we dont see any ootb...
Configuration item is wrongly updated on a vulnerability response item ticket.
Hi Experts, can anyone help me with that why configuration item is wrongly updated on a vulnerability item ticket(here Qualys is integrated with servicenow which is creating vulnerability tickets in servicenow). the updated CI is also related with th...
Zabbix Integration with ServiceNow through Rest API integration
Hello team, I want to integrate the Zabbix Monitoring tool with ServiceNow through Rest Api integration.Could you please guide me how can we create the api for this and end to end integrate. Thanks in AdvanceNikita Gupta
Database view to show dot walk fields of a table
I have a requirement to expose a table to third party system however the dot walked fields are not getting synced. How can i sync these fields.Can we use a database view to show these fields on the table?For eg: Server table (cmdb_ci_server) has Assi...
Is software removed from configuration items
Hello all, We are using SAM Pro for our software.If software no longer exists on a server, is it removed from the CI's form?If it isn't removed, how do you know what software is still on that server and what software isn't?I'm looking at the related ...
Resolved! Form Configuration
I have created a custom field on server Class which is of choice type, I have to add 150 values for this field.what is the best way to create multiple choice without doing manually.
Resolved! Exclude a specific class from calculating the Staleness is not working
In cmdb health dashboard, I dont want Network adapter class to be considered for Staleness calculation. So I created a Health inclusion rule, gave condition like 'IP address is ANYTHING' and did not consider the staleness metric After creatin...
Parent discovery is completed but child discovery get cancelled automatically.
we have schedule a Azure and GCP discovery . In which Parent discovery has been completed but child discovery get cancelled. when child discovery cancelled and getting error like 'Ip range is empty' . Need to complete a child discovery complete, ple...
Is there a way to make CMDB discovery mandatory for servers
Has anyone engineered a solution where there is a mandatory policy to ensure servers are in the CMDB before they are allowed on the network or allow users to access their resources ? Scenario: I would like to ensure that all servers are discovered a...
AVS Discovery
Currently I`m trying to discover a vCenter that has been migrated to AVS (Azure VMware Solution).I`m getting response on from port 443. Microsoft reject to open 9443 or 5480 ports. Is there any specific way to discovery the vCenter in Azure?
How to Auto add data in my related list based on certain conditions
Hello All, I have a requirement that when a business application is created it will generate the Architectural Artifacts for the mandatory Architectural Categories identified There is a table "Architectural Categories " and a true/false fields named ...
Software Licenses
Does ServiceNow have any connectors for company vetted software to confirm expiration dates or renewal dates of software installed?
