How do I create an incident from error logging from an import

[Bart Jan Bultma]

We have an import that runs daily on a file with all existing workstations. In the onBefore transform script an error is logged if a new workstation is found that can't be coalesced to an existing record.

After the import I want to have an incident with an overview of the error logs so we can check these workstations manually. How do I do this? I have checked existing business rules and onComplete scripts but I cant find what I am looking for.

[Revanth Karra]

@Bart Jan Bultma  Correct! 

If you need to write a long error log to the incident, then you can consider using a different field, such as the work_notes field. The work_notes field is a plain text field that is not limited to 256 characters.

EXAMPLE:

Write the full error log to the work_notes field of the incident:

gr.work_notes = log.error();

You can also use a script to write the error log to a file and then attach the file to the incident. This is a good option if the error log is very long.

Write the error log to a file and then attach the file to the incident:

// Create a new file.
var file = new GlideFile('error_log.txt');

// Write the error log to the file.
file.write(log.error());

// Attach the file to the incident.
gr.addAttachment('error_log.txt', file);

Kindly, please mark my solution as Helpful/Correct, if applicable. If I could help you with your Query then, please hit the Thumb Icon and mark as Correct!!!

Thanks & Regards, 

Revanth. K

Product Test Automation Engineer

[Bart Jan Bultma]

Hello Revanth,

I have tried both the following, but I do not get the information from the error logging into my incident. The incident itself is created with all the parameters I want except the log information.

Am I missing something? 

gr.description = log.error();
gr.work_notes = log.error();

[Ankur Bawiskar]

@Bart Jan Bultma 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.