How Incident will move from resolved to close state?

[KS86]

How Incident will move from resolved to close state? is there any OOB feature? What are the ways we can achieve this?

I am aware of this can be done by 'Incident Properties'. Just wanted to check is there any other way?

[Dr Atul G- LNG]

Hi @KS86 

Out of the box, there is a property that gets executed via a Business Rule, which moves the incident from the "Resolved " to "Closed" state. It is out-of-the-box functionality, and I recommend using that same approach.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552820#:~:text=In%20the%20ba....

[Dr Atul G- LNG · Accepted solution]

[SANDEEP28]

@KS86 Refer below old article about incident closure process. This will give you idea about closure process configuration

Customize the automatic closure of incidents - ServiceNow Community

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!