Resolved! How to configure the problem, change and incident affect service/ci popup
looking to know how to change the field / views for this preview
Forum Posts
Need real time use cases to practice CMDB Implementation
I am learning the CMDB module and need material where I can get real-time use cases.Can you please suggest me any source related to it? Kind Regards,Sarthak Shrivastav
Has anyone integrated WhatsUp Gold with ServiceNow to Create Incident based on Alerts.
Hi All, Has anyone integrated WhatsUp Gold with ServiceNow to Create Incident based on Alerts in WhatsUp Gold. It would be appreciable for the solution. Thank you in Advance.
How to create a cmdb ci type?
We’re working at getting all the CI’s from out OT systems into ServiceNow CMDB but we have a number of controllers that do not fall under any of the existing types of CI’s. What would be involved with getting an “Automation controller” type/primary ...
crowdstrike intgrated with the servicenow and now we able to discover only 9k devices but 13k having
why all devices are not present in cmdb as customer confirmed that they have around 13k devices and we are having only around 9k devices in servicenow instance and we are able to discover only 9k devices only through crowdstrike in servicenow
How to get manager.sys_id and it_application_owner.sys_id and these are reference fields on table.
I have a requirement where I have to dot walk to the sys_id of the record from a reference field. And when I am looking for it in the list I am not able to get sys_id. Can someone suggest on how to dot walk to sys_ids.
About Discovery Source displaying as "Empty", "Unknown" and "Duplicate"
Hi All,@Chuck Tomasi,@Jeff Thies,@ServiceNOw15,@servicenw3 Can any one suggest me why Discovery source displaying as "Empty", "Unknown" and "Duplicate"For your reference i am attaching the screenshots Thanks in Advance
CMDB deduplication related issue
.Dear Experts, Our HAM asset management process recently identified potential duplicate CIs in the CMDB, even though these assets were scanned with ServiceNow apps and have unique asset numbers. Since imaging is the only trigger for CI changes, I'm i...
Resolved! Need to add a condition Relationships for Related List
Hi Everyone,I need to update a condition on Relationships, Where Need to update the query to filter only for Personal Computer:model_category=451c87f6db41e2407be67bec0f96193aApplies to Table - HardwareQueries from table - sys_emailScript:(function r...
Resolved! Visual Task Board issue
Hello Team,Good-day!We have an issue with the Visual Task Board for the incident table where some of the incidents are not showing in the VTB but the incidents are showing in the List view and we have conditions for the VTB. the condition is Assignme...
Exam: Telecommunication Network Inventory Delivery Accreditation
Please help me to choose correct answer Which describes the purposes of the Template API? [Choose 1 answer]To enable seamless integration of third-party applications with the Telecommunications Network Inventory.To read a resource and hierarchy using...
Service Account for Mid Server install
Trying to install a new Mid Server using the Local Service Account using the new MSI installer. When I get to the screen to select an account, the Local Service Account is not visible. If I create a new one and try the Validate Service Settings, it...
Resolved! Which of Servicenow Discovery module introduced?
Hi,Which of Servicenow, Discovery module introduced? I am working in Discovery from Jakarta version but not sure when it’s introduced.looking for similar answer for Service Mapping.Thank you in Advance.Vinil.#Discovery, #ITOM, #servicenow
Resolved! Cannot delete CI records
I previously created an extended table for CI and created records in it.The table is no longer needed, so I deleted it, but the records remain in the parent CI table and cannot be deleted. I have tried background scripts, but can you please tell me t...
Can Discovery support ICMP devices?
Hi Team, I'm working on discovering a Network devices and ended in error. In Shazzam probe, port 161 is not opened and while contacting Network team, they told "This will be icmp and not SNMP" . ICMP is not a standard port probe as per Discovery docu...
