I got the requirement - As a Configuration manager, I need to add "Change Group" formerly known as the assignment group info for all Principal CI classes so that incident and change workflows can route to the proper support team. The support team is...
Hi Folks- We're on our CSDM journey. As we're making good progress, we're stuck on how to identify/map/relate technical services via a Business Capability. We have designed our capability model not just what the business does, but also what our IT ...
Hello All, For an organization which is less matured with change, incidents, etc,..what are some of the best practices that configuration management can track the server decommissions? Does the configuration management team gets involved in CAB meeti...
We are getting data from JAMF into staging table SG-Jamf Computer table but from here to cmdb_ci_computer table the data is not updating. in the SG-Jamf Computer table recent updated is on 16/6/2023 but in cmdb_ci_computer table updated it is showing...
A customer is trying to only give edit/update rights to the users that own certain ci's. Is there a way to do this ? I tried to create an ACL on the cmdb_ci table based on the ownership of the CI's but the write access doesn't seem to work.
Hello All, Has anyone worked on Integration between ServiceNow and ADDM?Any inputs will be of great help. Thanks in Advance!!!
Hi,i have a problem with all relationships between Server (parent) and Fibre Channel Disk (disk), type of relation: Contains::Contained By.In detail, i have the records in "cmdb_rel_ci" table but these relationships not shown in related items and in ...
Hello, I am looking to change the class of specific CIs being imported from the Solarwinds Service Graph Connector. These CIs are coming in as 'Hardware' or 'Computer' and I would like them to be imported as 'Network Gear'. Is this something that can...
Hi all, Can anyone advise on how one would go about relating multiple assets to a single configuration item? To me this should be quite simple as assets and configuration items should be treated as a many to many relationship but it seems ServiceNow ...
Currently Linux thin clients using Ubuntu are getting classified as 'Linux Server' i want them to classify as 'thin client' that is 'u_cmdb_ci_thin_client' table.my classification criteria is name = LinuxOutput fqdn STARTS WITH "C"Output Operation Sy...
Dear Experts, we are facing an issue with duplication, The reason the serial number is not populating with ci, even though the script on assetandci has if (ciClass != '') {var ciSysId;var ci = new GlideRecord(ciClass);ci.initialize();ci.asset = ass...
I have created an ETL transform in a scope and all is well except for the multiple input/output script. When I debug, I see that I am unable to set the output fields of "output" and also, I notice that the input values are set properly upon each ite...
How is anyone managing interfaces between applications in ServiceNow? Is there a particular table used? Some systems go through one or more interface engines. Some system go direct. Some use HL7. Some are file exports. Some go to our own systems. Som...
Looking to know how to add into ServiceNow Risk Registry
One or more (empty) Roles in User profile and are inherited, unable to remove /delete.