CMDB - Model ID Field
Hi, When CI's are created manually, the Model ID field is set to "Unknown" and sometimes its set to some other values. Which script/code sets the Model ID field on CI when created manually?
Forum Posts
Problem additional field physicalMemoryInBytes from Intune with Service Graph Connector
Dear Community, I trust that you are doing well, We have done an integration Service Now > Intune with Service Graph Connector, everything is working fine but we need additionals properties / attributes like Jointype, and others and especially physic...
Resolved! List collector has empty pick list until user enters a character in the "available" filter box.
I have a catalog form with a list collector variable which points to cmdb_ci_server. The list collector also has a dynamic filter which filters the list of servers for the pick list in the left pane of the list collector. My problem is that the l...
Resolved! change color of service field
Help me do this please : Inform operators that the impacted Service is critical:When the “Impacted Service” is “Critical”, the name of the service is displayed in RedIf the impacted service is “Medium Criticality” the service name is orange
How to import CI relationship from excel to Servicenow CMDB
Hi Team, We are trying to import data from excel to ServiceNow using Integration HUB ETL.Our excel data has Parent-Child relationships in excel.Example- Equipment-->Slot-->Card-->PortMulti level relationship. How can we import data along with relatio...
Discovery of a TLS Certificate in Windows Server not found
Hello, As of today, I've been running Certificate Discovery for some months and already more than 2,500 Certificates are in our CMDB. Now I'm interested in discovering one Certificate in a Windows Server that expired last month and gave us issues, a...
Resolved! Need to create worknotes field in custom table which should show like same in incident table
HI Team, There is a requirement to create a work notes field in a custom table which is not extending the Task table. Any notes added to the work notes should show the user name and timestamp below as shown in activities in Incident
Service configuration Item association table relationship
Hi Everyone, Hope you are doing well. When I removed mainframe CI from application service map usually it removes the relationship from Service configuration Item association table but it is still showing the relationship in Service configuration Ite...
Resolved! Duplicate CI remediation in bulk
Hello,Just wondering if there is a way to do a bulk remediation of CI's?We have identified the issue and have resolved the cause of the duplicates so wondering if there might be a way of remediating more than 1 at a time.thanks,Danelle
CMDB Discovery Not Updating First Discovered field while it is updating Most Recent Discovery
Hi Looking into an issue where First Discovered date of CIs are not getting updated while Most recent discovery date is updated. As we checked in reconciliation rules, attribute list is not having both the fields. Please advice where to check for the...
How do you remove "CMDB 360" Menu item from the Breadcrumb in CMDB Workspace?
Hello, we are rolling out CMDB workspace for our user group but in a limited way. We want very limited options and don't want the CMDB 360 on the Menu. Can you please let me know how to remove this from the Menu option? Thank you in advance.
Running Processes absent attribute
What does the absent attribute in the cmdb_running_process table mean? How is it set, and what does it mean when a running process is absent? I wasn't able to find anything on the servicenow support or docs websites.
Resolved! Assets to be included in CMDB.
While assets such as mouse, keyboards, etc; i.e. consumables that are not included in the CMDB, 1) are monitors considered as consumables also? 2) Do you track consumables within the Asset Mgt DB? 3) For Personal Computers (Laptops, desktops, table...
Resolved! Show and Hide a list
how to display the list of child incidents only on parent incidents.and hide the list of child incidents on non parent incidents.
