Hi, I am currently in the process of setting up a variety of data archiving rules, to firstly archive specific cases after 2 years alongside their related records such as: Attachments, Emails, Task SLAs, Approvals, Tasks and Child cases. Please see w...
Dear Community,I wonder if anybody had use case of tracking/recording Batch Jobs/File transfer Jobs as Configuration Items in CMDB? If yes - is there out of the box table? And what use-cases you had. We are looking to track and record them so we can ...
On a ServiceNow production environment, I want to configure the CMDB Health Dashboard, the CI Class Manager, the CMDB Data Manager and possibly other functionalities to manage data quality. Right now, I don't know exactly what data I want to monitor,...
we have multiple existing mid servers, now we would like to discover DMZ based servers/CI's.Could you please help us to know how to configure our mid servers with DMZ network(what accesses need and what credentials need)?
Hi All, Please let me know if we can build the integration with Microsoft SCCM & ServiceNow to pull the data from ServiceNow in CMDB. I understand it can be easily done from Service graph connector for Microsoft SCCM, However client does not want t...
CMDB data manager - How ARCHIVE Data policy works? In which table the Archieve data sits?
Hi Community experts, I am setting up multiple MS SCCM instances integration using Service Graph connector as per document: https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/configuration-management/concept/cmdb-integrat...
Hi all, Hoping someone can help me out. I'm attempting to make a custom Service Graph Connector and am looking at the possibility of associating a CI Class in IntegrationHub ETL with a custom Non-CMDB table contained in my Scoped Application. I know ...
'System' user updated the CI's however we are unable to find this 'System' User in User table ,could you please help us to know the who is 'System' User?Is this any user or internal system?
Hi,I have a use case where the customers asks for a structure as follows: Software -> ERP Software -> SAP So ERP Software would be in my view the Business Service and SAP the Business Service Offering. But how I fit the first level Software into it?...
Hello, I'm trying to create a multilevel pivot report that shows the CMDB Classes with Lifecycle State = Operational in a Hierarchal view, so something similar to how CI Class Manager displays the classes, nested in the parent classes, but would only...
Mid server(discovery) changing the ESX server install status from Installed to Retired and Retired to installed frequently?May I know the reason why it is changing the install status of ESX host?
what type of fields we can add to the CMDB Completeness Recommended score card. (eg. IP address, name, model ID, serial number, and company all fields are discovered via discovery, and on the form level we have 5 different fields that are recommended...
Hello Community! As far as I know, 'Principle Class' filter makes some of the CI classes (those not marked as principle) invisible for the regular end users.Only admin Users would see CIs associated with non-principal classes in the cmdb_ci list view...
Hi Community, Non Admins users get the below message in random CIs under CI relationship tab in CMDB tables and not able to see the upstream relationship in CMDB table:"Maximum relationship limit has been reached and not all relationships are shown i...