How to check which users can see an Information Message in UI Builder (Admin vs Non-Admin)?

dd31
Mega Guru

dd31_0-1767869038763.png

 

I have an information message displayed on a CMDB Workspace built using UI Builder.
Currently, this message is visible only to admin users and not visible to non-admin users.

I want to understand:

  • How can I check which roles or users have visibility of this information message?

  • Where in UI Builder can we verify or control this visibility?

Basically, I want to know what all users (roles) can see this information message and how to validate or modify that.

Any guidance or best practices would be appreciated.

1 ACCEPTED SOLUTION

Solution found: I checked the component visibility and noticed that a parameter was being used there. That parameter was set through a data resource:

https://instanceid.service-now.com/sys_ux_data_broker_transform.do/?sys_id=e1159487eb3431100c0bb5d5d....

Thank you!

 

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6 REPLIES 6

@dd31 

did you identify which workspace component is showing that message?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Solution found: I checked the component visibility and noticed that a parameter was being used there. That parameter was set through a data resource:

https://instanceid.service-now.com/sys_ux_data_broker_transform.do/?sys_id=e1159487eb3431100c0bb5d5d....

Thank you!