How to configure/script Change Approval policy based on change request affected ci list field value.

[AjayParagon]

We are using flow - "Change - Normal - Assess" which is currently having 5 level of change approvals based on change approval policies configured.

Now customer want to have additional approval between Level 2 and Level 3 which should get generated based on below condition.

If normal change request affected ci's list is having CI which contains "XYZ" as value within field "ABC" then approval should be generated to "LMN" group.

[Dr Atul G- LNG · Accepted solution]

Hi @AjayParagon 

It is not possible in approval policy as affected CI stored in task ci table , so for this you need to write a script.

[AjayParagon]

Yes, i done the same created a script which sets the approval level field (custom field) to 2.5 if below condition match's.

(If normal change request affected ci's list is having CI which contains "XYZ" as value within field "ABC").

And based on this field i.e "approval level 2.5" i have created the additional change approval policy as per customer requirement.

[AJ-TechTrek]

Hi @AjayParagon 

Refer below docs, might help to resolve your issue.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/co...

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/change-management/ta...

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Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/