Auto refresh incident list view or creating incident trigger the refresh of the incident list view.

[Akshat Goyal]

I want incident list view page to show the latest incidents without clicking on the refresh button.
I have looked for various solution like schedule job for interval of one minute. It would put load on the server much but how to create that schedule job can anyone help like what conditions should be.

If anyone have better solution for auto reload, that would also help.
If we have two tabs one with incident list view and the other with the incident form to create new incident. So, if I submit the incident, other tab with incident list view should auto reload the page. If someone who how can I achieve this.

Any approach help is appreciable. 

[Dnyaneshwaree]

Hello @Akshat Goyal  ,

There are many below community articles/solutions you can refer to resolve your issue But I think It is not not good practice and no direct solutions available to autorefresh the list view. If you refers articles and add script logic to autoreferesh list view after particular time then it will be working but it is badly impacts on your instance/system performance and creates page loading issue.

https://www.servicenow.com/community/developer-forum/refreshing-the-incident-page/m-p/1608133
https://www.servicenow.com/community/itsm-forum/auto-refresh-incident-lists/td-p/775277
https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta...

If my solution helps you any way then mark it as accepted and helpful.

Thank You!!