How to create a cmdb ci type?

Joshua Comeau
Kilo Sage

‎01-30-2024 03:49 AM

We’re working at getting all the CI’s from out OT systems into ServiceNow CMDB but we have a number of controllers that do not fall under any of the existing types of CI’s.  What would be involved with getting an “Automation controller” type/primary use created?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-30-2024 03:52 AM

Hi @Joshua Comeau 

 

You mean CI class?

 

It is not good to create CI class,

 Try to see the SN ootb classes, if the required CI fit i in closet one use that and if not only then create a new CI class.

 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

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Ashok Sasidhara
Tera Sage
Tera Sage

‎01-30-2024 09:06 AM

There is a CI class named CNC [cmdb_ci_ot_cnc] which is a child of the OT Control System (cmdb_ci_ot_control) class. It should be the recommended class for automation controller as per the information in the following URL:

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

Also going through the OT class details mentioned in this URL would definitely help you to find the right OT classes as per your requirements.

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