Forum Posts
CMDB Group based on location with exclusion for computer name with a letter P.
Hello, I am new to CMDB and have a question. We are trying to autofill The Approval Group, Managed by group, Change Group, and Support Group based on Location. We have a case where if the computer name starts with the Letter P then the computer is...
Principal CI Classes and Change/Inc Records filtering best practice
We identified a group of ~25 principal CI classes to filter on, to improve navigation so that we don't show millions of available CIs for Changes and Incidents. All of those principal classes have ownership defined. The problem is, users want to crea...
Transfrom script to create de duplciation task
1) I have created a data source and attached excel. There are 2 columns ci_number_1 & ci_number_2 which form a pair of config_item_id. 2) I am using this in a transform map and need to create a onafter transform script which will fetch the sys_id ...
integration of Cisco platforms with CMDB
someone please advise on below question. As Intrum requires to associate each service to appropriate cost center, please describe proposed integration of Cisco platforms with CMDB to provide comprehensive overview of current assets including support ...
When i am trying to create a record from spm_service_portfolio then i am facing this issue (attach)
When I am trying to create a record from spm_service_portfolio, I am facing this issue (attachment was added ) I am facing this issue only in production,Could some help me regarding this (a bit urgent )
Dot-walking from Storage Device table to Service Offering Name to be presented in a list Report
Hi Community,I'm currently building a maintenance plan report in ServiceNow, starting with the cmdb_ci_storage_device table. My goal is to add a column that displays the Service Offering Name associated with each storage device.Here's the challenge: ...
CMDB Health Dashboard Customisation for different vendors
HI All,The CMDB Data in my client's cmdb table are supported by two different vendors but the data is stored in same table. This means my recommended fields are different for two different vendors whereas in our OOB CMDB Class manager, i can add only...
Agent Client Collector
Does the Agent Client Collector "Host data last collected" update the Most Recent Discovery Field in the Servers CI?
Facing issue related to most recent discovery for MCS Server in ServiceNow
Currently in ServcieNow we are receiving MCS servers from AWS but it should be decommission in ServiceNow. Since the server removed from AWS, still the server is discoverable in CMDB. We received confirmation from AWS team that the server is no longe...
How to discover AWS infra components using servicenow discovery but without AWS Discovery plugin
Hello Experts, I need your help to understand one the requirement that i got yesterday. I was told to work on task about how can we discover AWS infra components like Firewall & SSR routers and virtual machine .But we do not have AWS Discovery plugin...
'New CIs' in CMDB WOrkspace is showing 2 days old count
Hi team, 'New Cis' in CMDB Workspace is showing data of 2 days back. I need to view today's or Yesterday. How to modify the filter.? Here its mentioned like 'Data from June 11' but the count is from June 10. I verified in CMDB table. Regards,Saranya...
Dynamic CI Group
Could you please help me to understand Dynamic CI Groups in ServiceNow.
Guidance on Modeling and Discovering SAP BTP Subaccounts in ServiceNow CMDB
Hello ServiceNow Community, I am currently exploring the best way to represent SAP BTP (Business Technology Platform) Subaccounts in the ServiceNow CMDB and would appreciate your insights. Background & Business Justification:SAP BTP is a key platform...
Repository authentication failed, check credentials. Make sure the user has both read and write acce
Repository authentication failed, check credentials. Make sure the user has both read and write access {"error.message":"Repository authentication failed, check credentials. Make sure the user has both read and write access","exception.message":"org....