Resolved! Report for fixed asset
Hi There, I have a requirement to share list of fixed asset data which has depreciation value less than 5k.
Forum Posts
SGC-Intune creates new Hardware Models
Hello, We using the Service Graph Connector for Intune to populate technical information to our existing CIs. This CIs are created automatically when an Asset is created manually via the linked Model Category. So the Assets + CIs and the belonging ma...
Data Management Update Job is not updating CIs
Hello Guys,I want to use the Data Management Update Job for update some fields in some CIs.I am using just 3 as a test in my Dev Instance: This is the Job that I´m creating: When I execute the job, I have the success status: But in the CI form I ca...
Queries regarding SN Certification
Hi,I am using Service now from 2015 in which I am the CMDB (HAM & SAM) caretaker in my company.Have basic queries regarding certifications, Please help.1. Do I need to take CSA Ceritifaction or can I directly take CIS - PA Ceritifaction ?2. Since I t...
Add Field Metric in CMDB Data Manager
Hello Guys,I´m creating a new policy in CMDB Data Manager.I want to add the Metric Field in the Filter conditions, but I can´t find the field. I have this field (yellow) in the table: cmdb_health_result And I want to add the field in my conditions f...
Request for insights, Data Certification - Examples, Use Cases & Lessons Learned
Hi all, First community post, so please excuse if the post is in the wrong place. I work for a large mining organisation and we have recently migrated from an outdated, over customized instance of servicenow. With the instance we have rolled out a ra...
Filtering Out Old Intune Data from Service Graph Connector
So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...
Percent of unique locations get well playbook
In the following playbook: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832200 It states:Note: there might be duplicate names that are false positives. This can occur when a location name is a common suite, branch or some o...
ServiceNow Workshops' Presentations
Hi all! I was wondering if there is any repository or similar to find presentation's slides from ServiceNow. I was watching this TechTalk https://www.youtube.com/watch?v=J7MJb6yJwiI&t=2330s and there is a link that sends you to the slides but it does...
No Values displayed in the Total CI widget in CMDB Workspace
Hello Experts, Did someone come across the following ?
CMDB - Data Manager policies implementation using legacy fields.
Hi Everyone, I am working on implementation of data manager policies in CMDB. We do not have CSDM implemented. I want to use legacy fields operational status, install status. We were advised to turn off something first if we want to use legacy fields...
Resolved! Cant add Columns to related list
Hello i have a related list in the Change form which is impossible to adjust.I was adding the fields to the List but it is not displaying them. The related list is showing conflicting Changes (conflict table) and i want to see the short description, ...
Best Practice - Managing Stale CIs effectively.
Hi,How do you personally manage your CIs when they become stale? I'm dealing with an estate of approximately 50k Stale CIs in a DEV instance, and I want to do a "cleanup." Do you mark them as retired or delete or archive them, also, what is the reaso...
Updating and Archiving Only CIs with Metric = Stale
Hello Guys,I have a challenge here.I need to update only the CIs that are classified as stale.I'll explain what I need step by step.Step 1 - I need to identify all the ICs with the metric = staleness.Step 2 - Update all these ICs to the status = Reti...
Reconciliation Definition Display in Class Manager
Does anyone know what controls the grouping/display of reconciliation definitions in Class Manager? Here is what our dev environment looks like after I took the time to delete and recreate all the rules so they were logically grouped: But after migra...
