How to create Class in CMDB

ayush_g
Tera Contributor

i have a request to create a class in CMDB can anyone help me to share step by step process

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ayush_g 

 

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-manageme...

 

But before you go for new CI class creation, I will say, see if can use any exiting class , if No, any other relevant CI class which can be used also how much data is is new CI class you are going to add, if it is 1/2 records better use the closest class instead of new class. 

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Dr. Atul G. - Learn N Grow Together
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Ashok Sasidhara
Tera Sage
Tera Sage

Do you have the details of the required CI class and the purpose of creating that? Based on that, I might be able to suggest if there is any suitable OOB CI class. Sometimes users may not be aware of the availability of a suitable existing class or sometimes all OOB classes may not be present on the instance (E.g. As 'CMDB CI class models' plugin is not updated to latest version). Hence a custom CI class creation requirement might be due to such kind of reasons also. It is important to analyze and decide the most suitable solution.