How to create Remediation tasks in CMDB

[Susmitha1625]

Please help me create Remediation tasks for CMDB data and assign them to the Service Desk group.

[Dr Atul G- LNG]

Hi @Susmitha1625 

What is purpose of remediation task ? or you want to certify the data. Use Data Certification.

[Susmitha1625]

Hi @Dr Atul G- LNG 

Client wants to create Remediation tasks in order to work on the discrepancy data

[Dr Atul G- LNG]

Hi @Susmitha1625 

You can create remediation rule in this case, bcz remediation task as term used in SecOps. Or create a workflow/ flow to create task based on conditions.

[Ashok Sasidhara]

You can do that by setting the 'Task Assignee Group' to Service desk for the required metric from Configuration > Health Preferences. This is explained in the below URL:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/ta...

Also the following URL has details on how to create remediation rules:

https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/ta...

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