How to discover EMC PowerStore 7000T storage device in ServiceNow

[jack33]

Hello,

How to discover EMC PowerStore 7000T storage device in ServiceNow, please help with prerequisites.

Thank you

[Harish Bainsla]

Hi follow these steps

Prerequisites:

1. Discovery Credentials: Ensure that you have the necessary credentials to access and discover the EMC PowerStore 7000T. This typically involves providing ServiceNow with the appropriate login credentials (username and password) for the storage device.

2. IP Address or Hostname: Have the IP address or hostname of the EMC PowerStore 7000T storage device that you want to discover.

3. SNMP Configuration (Optional): SNMP (Simple Network Management Protocol) is often used for discovering storage devices. If SNMP is used, make sure that it's configured on the EMC PowerStore 7000T, and you have the SNMP community string.

Steps to Discover EMC PowerStore 7000T in ServiceNow:

1. Navigate to the Discovery Application:

   • Log in to your ServiceNow instance.
   • Go to the "Discovery" application. You can usually find this in the application navigator.

2. Create a Discovery Schedule:

   • Under the "Discovery" application, create a new Discovery Schedule.
   • Configure the schedule settings, including the frequency of discovery.

3. Create a Discovery Range:

   • Define a Discovery Range that includes the IP address or hostname of the EMC PowerStore 7000T.
   • Specify the credentials (SSH, SNMP, or other applicable protocols) for accessing the storage device.

4. Configure Discovery Probe:

   • Set up a Discovery Probe that corresponds to the type of device you are trying to discover. In this case, it might be an EMC PowerStore probe.
   • Provide the necessary details, including credentials and connection parameters.

5. Run Discovery:

   • Execute the discovery process by starting the scheduled discovery or running it manually.
   • Monitor the discovery logs for any errors or warnings.

6. View Discovered Devices:

   • After the discovery process completes, navigate to the "Discovered Devices" section in the Discovery application.
   • Check if the EMC PowerStore 7000T is listed among the discovered devices.

7. CI (Configuration Item) Records:

   • If the discovery is successful, ServiceNow will create Configuration Item (CI) records for the discovered EMC PowerStore 7000T device.

[Evan Miller]

Wow, there are tons of absolutely useless answers here IMHO.

For anyone looking for something more helpful. When you are trying to discover storage servers, there's a standard called SMI-S which is built off of the standard CIM (Common Information Model). There's a protocol named WBEM which is used to communicate with an SMI-S server. The SMI-S standard is what is used by storage vendors for accessing commonly queryable information and for storage based monitoring. This document describes the basic requirements for discovering storage servers: https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/discovery/referen...

This is an example document which describes the basics for setting up an SMI-S server with credentials to access it. In my experiences, sometimes they are called SMI-S settings and sometimes they are called WBEM settings. It will be different for each vendor. https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/discovery/task/t_...

Vendors which support the SMI-S standard are listed in this doc: https://www.snia.org/ctp/conforming_providers

[Dalidavinci]

It has been disappointing to find such vague and poor direction regarding the integration of Dell Powerstore and ServiceNow. Dell Powerstore does NOT support CIM or SNMP as they leverage rest api communication which appears to be the new method being used for all vendors. We are finding that ServiceNow promotes the "it can" as far as selling the product and coming up short or late.  

[Evan Miller]

Oh that's a real bummer. I'm sorry. In that case, there's really nothing out of box you can use. You would have to build something custom. I guess we are in the same situation. I do agree with your assessment of "it can". It looks like there was an idea a couple of years ago that was shot down for lack of votes: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=7114d75193da69905736b25d6cba1085&s...

If you open a new idea I can vote for it and have members of my company and our Impact squad vote it up.