how to edit / add more objects in Configuration item in incident table

[MehdiZ]

how to edit / add more objects in Configuration item in incident table

See below, here we want to add under telephony "Handset - Teams", "Handset - Analogue", "Handset - Wireless"

Plus the current once we want to keep PABX  & Teams

Thank you 

[J Siva · Accepted solution]

Hi @MehdiZ 
I believe you want to add new choices under "Subcategory". If yes, then go to "Dictionary Entries" -> Open "Subcategory" record.

Create new values under the "Choices" related list.

Make sure to provide the backend value of the category choice "Telephony" in the dependent value field.

Regards,
Siva

[J Siva · Accepted solution]

Hi @MehdiZ 
I believe you want to add new choices under "Subcategory". If yes, then go to "Dictionary Entries" -> Open "Subcategory" record.

Create new values under the "Choices" related list.

Make sure to provide the backend value of the category choice "Telephony" in the dependent value field.

Regards,
Siva

[Arun_Manoj · Accepted solution]

Hi @MehdiZ ,

To Add subcategories for the category- 'Telephony" in incident table.

1. go to sys_choice table or right click o subcategory in incident form field ,then select show choice.

2. click on new button right corner.

3 Create new choices,

do the same for the other choices, the it will show under the telephony subcategory.

If my solution is resolve the issue, please give helpful.

thanks

Arun

[Ankur Bawiskar]

@MehdiZ 

you can configure subcategory and add dependent value i.e. category

what did you start with and where are you stuck?

It's an easy task.

If my response helped please mark it correct and close the thread so that it benefits future readers.