How to hide specific tab on Dashboard
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08-19-2025 06:31 AM
Hello community can anyone help me how to hide specific tab on dashboard which requires discovery
admin access and reports are not visible to ITIL users
i want to hide the ServiceNow Discovery dashboards in below SS from ITIL users, since they do not have access to view the reports
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08-19-2025 06:50 AM
Either approach will work — you can either duplicate the existing dashboard or create a new one exclusively for ITIL users. @MohammadAmzad
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Dr. Atul G. - Learn N Grow Together
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08-19-2025 10:23 PM
Hi @MohammadAmzad Is your issue resolved?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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08-19-2025 07:21 AM
As mentioned in my 1st response to your question you will have to create fresh dashboard.
2 Approaches
1) Either Duplicate and then delete those 2 tabs give correct sharing permissions (ITIL)
OR
2) create a fresh dashboard and exclude those 2 tabs and give correct sharing permissions
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 08:25 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-19-2025 07:01 AM
Hi @MohammadAmzad ,
Thanks for sharing the screenshot I see what you mean: your CMDB Dashboard has multiple tabs, and the ServiceNow Discovery tab shows “Access to this content denied based on report_view ACLs” for ITIL users. You want to hide this tab from ITIL users so they don’t even see it, rather than leaving it blank.
As per my understanding why this happens
* Tabs on a Performance Analytics / Dashboard are defined as widgets or tabs within the dashboard definition.
* Visibility of content inside the widget is controlled by ACLs (e.g., report_view).
* But the tab itself is not hidden unless you explicitly configure roles on the dashboard widgets/tabs.
Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.
Thank You
AJ - TechTrek with AJ - ITOM Trainer
LinkedIn:- https://www.linkedin.com/in/ajay-kumar-66a91385/
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ServiceNow Community MVP 2025