section is in the CMDB CI Class Models application, but Global is the current application

[jimmillet]

I am trying to update the form for a CI class (cmdb_ci_handheld_computing), but getting the following message:
The "Handheld Computing Device" section is in the CMDB CI Class Models application, but Global is the current location. So I am unable to make the required updates.

Do I need to create an update set in the "CMDB CI Class Models" application in order to make these updates? I am just adding and removing fields from the default view for the CI class.

[Anish Reghu]

@jimmillet 

The message you are encountering indicates that the "Handheld Computing Device" section of the form you are trying to update is located in the "CMDB CI Class Models" application, but your current location is set to "Global". In order to make updates to the form, you will need to navigate to the "CMDB CI Class Models" application.

It is not necessary to create an update set to make these updates. You can directly make changes to the form by navigating to the "CMDB CI Class Models" application, finding the "Handheld Computing Device" section, and making the desired changes to the form.

Here are the steps you can follow:

1. Go to System Definition > CI Class Manager.
2. Search for the class you want to update and click on it.
3. Click on "Edit form layout"
4. Make the changes that you want to make, such as adding or removing fields from the default view.
5. Click on "Save"

It's important to note that any changes made to a CI class will affect all existing and future instances of that class. So, before making any changes, it's recommended to test them in a development environment and verify that they don't break any existing processes.

If you have any doubts or questions, it's always best to reach out to ServiceNow Support to ensure that you are following the best practices and your changes don't affect negatively to your current environment.

Kindly mark the response as Correct or Helpful.

Cheers,

Anish

[jimmillet]

Update sets are needed to move the form updates from DEV > TEST > PROD instances.

Last night (before I got your reply) I created an update set in "CMDB CI Class Models" application and made my form updates, and all is OK.

It is really a pain that the new CI Classes that are downloaded from the ServiceNow store are not in Global scope.

[mmanneru]

What you can do is Modify the local update set of Application to CMDB CI Class Models and then create a new update set that will be created as a Default and then go to the CI Class manager and edit the class principles and save it, now you will have these settings catpured into the Default update set and save it as complete. This method worked for me.