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Best Practices for CI Import

You want to import the various types of CI output from external systems into ServiceNow in a single import. When using an import set, you canIs there a way to register CIs from a single Excel file output from an external system into multiple target t...

Daiki2 by Giga Contributor
  • 3036 Views
  • 6 replies
  • 2 helpfuls

Resolved! Create CI from asset using button

I have written a Ui action as -(new AssetandCI()).createCI(current); current.update(); action.setRedirectURL(current);" to create CI from asset record where CI  is empty but this is not working.Any tips?

Aastha_D by Giga Contributor
  • 1406 Views
  • 2 replies
  • 0 helpfuls

Resolved! Assets from CIs : Display Name is blank on produced Asset Record

I recently setup a Model Category for a CI Class that's being imported via an integration. While assets are now successfully being created automatically, they lack any information linking them back to the original CI they were created to mirror. Is t...

Chris Roser by Giga Contributor
  • 1136 Views
  • 1 replies
  • 0 helpfuls

CMDB Roles

Good morning,  I am very new to SN and need some advise/guidance please. I need to setup 2 roles : CMDB AdminCMDB Read-Only Reference link : https://community.servicenow.com/community?id=community_question&sys_id=62ea198ddbed089cf7fca851ca961965 When...

How to update ServiceNow CMDB from a Github repository?

I have a requirement wherein we are trying to update CMDB from Github repo.  I have thought of 2 ways 1. Using Integration hub Github spoke 2. Using Discovery I would like to request for help on how to proceed with this requirement. 

Resolved! How to understand CSDM?

Hello, I thought I had a basic knowledge of CSDM after reading ServiceNow's official documentation and watching the CSDM series on YouTube, but that's not true. I feel like I missed some basics or something. I do not understand these concepts. If som...

Sven Olsen by Tera Contributor
  • 1655 Views
  • 3 replies
  • 6 helpfuls

Resolved! SCCM Service graph connector Not pulling all data from SCCM db

Below are the list of Fields that are present in SCCM DB and We want these fields to be fetched in Servicenow and to be mapped in cmdb_Ci_computer/ asset tables..  Primary User, Recently logged on User, Last Activity, Last Logon Time, Virtual Machine...

Nidhi Priya by Kilo Contributor
  • 2422 Views
  • 4 replies
  • 0 helpfuls

How to use CMDB groups

Hi all, Can anyone please let me know uses of CMDB groups. How can we make use of the created groups. Any quick help is much appreciated.   Thanks, Pranita  

Pranita2 by Kilo Guru
  • 3265 Views
  • 2 replies
  • 0 helpfuls

Resolved! Relating multiple Locations to a single Business Application

Hello, ServiceNow OOB allows a Business Application (cmdb_ci_business_app) to be associated with a single location (cmn_location).  We are a global organization with over 1,000 physical locations so we're seeking a way to link multiple locations to a...

Kirk3 by Tera Contributor
  • 1819 Views
  • 3 replies
  • 1 helpfuls

CI Class vs. CI Type

Hi, I'm looking for a definition of CI Class vs. CI Type. Anyone has a idea, the documentation haven't been really helpful regarding this. Thanks, Frank

Frank Eck3 by Kilo Guru
  • 3880 Views
  • 2 replies
  • 2 helpfuls