How to inactive Model categories

Sonali01
Tera Contributor

Hello,
Can you please help me with the below request?

How I can inactive Model categories under Product Catalog > Product Model > Model Categories
I wanted to inactive highlighted one because it doesn't have any value in it.

 

RituMisra1_0-1710874639901.png

 

Thanks

11 REPLIES 11

@Sonali01 ,

model categories at table cmdb_model_category represent pure data (no "Application" column available) which cannot be captured in Update Sets as Update Sets only capture configurations.

you have to export the model categories to XML and import them on the target instance.

 

Let me know if you need any more help Ritu

 

Regards,

Shyamkumar

 

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar

Thanks, Shyam for your quick response I'm still learning ServiceNow, so if I understood correctly.

1. Same steps I have to do in QA and Prod...Individually in each instance I delete the categories which I don't need.

2nd The rename of the category which I did just go to that category export the xml and import to QA and Prod