Spoiler Hi all, In the CMDB workspace, I understood Duplicate CIs and De-Duplication tasks. But not understanding how this Orphan CIs and Stale CIs will work here. Where they got configured.Because, From the list of Orphan CIs, I have taken one CI a...
Hello All, I'm working on integrating Azure with ServiceNow using the Service Graph Connector for Microsoft Azure. I've completed the following steps:Received and configured the Azure credentials in the connector.Successfully tested the connection.Ve...
AIX and Linux Server have same Serial number for some of the server. in that case how can i define IRE rule mainly identification rule.
Hi Team, Please update oob servicenow CMDB classes that is suitable for below mentioned CIsAS400.DocumentsEMSG DocumentsEnterprise ServiceGeneral DocumentsHNAS SMUIPLC LinksISSMainframe.DocumentsMPLS LinksNLD LinksPDUPolicy DocumentsPrint Services Do...
In creating a Discovery schedule, I would like to know the schedule division unit, IP addressing? I would like to know the best practices for the division range of theIn particular, if we have a segment for servers, I am assuming that the entire segm...
How can I set a value in the Operating System field of a Configuration Item (CI) when the Incident state is 'Closed' and the Configuration Item field is not empty?
Hi all, Relationship health dashboard in CMDB Workspace is only visible to admins. We have activated the 2 scheduled jobs and data is populating fine. Is there any settings available, this need to be visible for sn_cmdb_admin also. Regards,Saranya
Hello, We have two vCenters in our environment. One main and one back up. When we first implemented discovery, we included both vCenters. We came across the issue of duplicate records, same CI but from each vCenter. I have excluded the back up vCente...
Recently I had the opportunity to share with my local SNUG a presentation around building a future-ready data foundation using the Health Dashboards & CMDB/CSDM Best Practices Dashboards.Below is an adaptation of this presentation for the community a...
Hi everyone,I need some guidance on investigating how certain fields in the Security Incident (sn_si_incident) form are populated—specifically:Configuration ItemAffected UsersAffected ServicesWe want to ensure that we're consuming the CMDB data corre...
Hello, I am getting CIs in my Stale CIs report that are not stale. Some are still being discovered, some are retired due to business rule, therefor shouldnt be stale as those also were just decommissioned a few weeks ago. I set a health inclusion rul...
Could someone please help me understand the differences between the Classification, Environment, and Used For fields in the cmdb_ci table in ServiceNow? Additionally, I’d appreciate guidance on when and how each of these fields should be used.Thanks ...
ServiceNow performance engagement team identified a slow integration transactions triggered by user SVCAXONIUS.INTEGRATION. /api/now/table/cmdb_rel_ci Action items identified : Action items identified : • Review usage of the '/api/now/table/cmdb_rel_...
How can i move already existing Decision table from Dev to Test instance?
Hi, This is in my developer environment and also in my customer instance.When I click on 'create ci' under CMDB workspace, I see this message. I have system admin role. Any idea why this happens and what can I do to get the access?
