I'm looking for a way to present a simplified report to some end users that will allow them to manage the retirement date and scheduled retirement date of some assets in alm_hardware. In order to sort for the data needed for the project, they hav...
Where is the cmdb_ci_security_device table?Is it part of a Plugin?If so Could you please tell me which plugin to look for?Thank you very much for your time and support!
We are preparing to implement SGC for Azure and our Azure Cloud Engineer is asking about the level of effort for configuring Azure. They are utilizing multiple regions and they are concerned they must perform each of the 4 steps listed in the Servic...
We have something called as Blackout schedules, where CI's can be added to change freeze window and change ticket is restricted when it is raised against those CI within these windows. Now with Dynamic grouped CI being added to blackout schedules, w...
issue with our SN intune integartion where software deatils of devices doesnot purge from servicenow tables even after they are uninstalled in the end user devices. need to create a scheduled job for the sam software install table, which will handle ...
when create credentials, the validation cannot pass with error, is there any suggestions, thanks
HiWe have few fields are added in Recommend metric for IP Switch ( IP Address, Operational Status, ...).But only for Slave IP Switch, IP Address is missing in our system. We want to REMOVE Slave IP switch from Recommend metric for IP Address only. I...
I am trying create a de-duplication template to remediate in bulk, however I have De-Dupe tasks where one CI is from a CI class such as Computer or Windows Server, and then I have the other CI from the Unclassed Hardware class. Which class do I use ...
I am sending a notification for user once request raised is approved.The notification body should also include attachment attached.I checked the 'include attachment' checkbox available in notification but it is not working.How can I get this in notif...
Hi,I need to add a new tab in the CMDB Workspace as shown in the below screenshot Any documentation or example will be much appreciated. Thanks in advanced.
Hi All, We are trying to discover Huawei Wireless Access Points(WAP's) and Controllers using SNMP Community String. First i would like to know if Huawei is supported by Service now or not for WAP? If yes .Has anyone done this before ? I would like t...
Hi All,I am trying to discover SQL instance and there are many instance are discovered successfully into MSFT SQL Instance table (cmdb_ci_db_mssql_instaance) . However, I am still not able to discover many instance which are active. There is also a ...
Hi All, I would like to know how to use the SSH Private Key type credential from CyberArk vault. As of now it is configured directly in the credential table, now we need to configure it to use from CyberArk vault directly. The SSH machines will be ha...
I have added new pattern for classifying and updating thin clients, While running pattern discovery i got "Ci Type was not found in Knowledge base"error, what does this error mean? Can someone help? i have attached , i have attached the image.
