How to Link Service Requests (RITMs) to Incidents and Make the Incident Reference Mandatory

[dasarisuren]

Hi Team,

I have a requirement to link Service Requests (RITMs) to Incidents in ServiceNow.

Requirement:

1) A Service Request (RITM) should be associated with an Incident.

2) The relationship should be visible through the Requested Items related list on the Incident form.

3) The Incident reference should be mandatory while creating or processing the Service Request.

4) Users should not be able to submit/process the request without selecting an Incident.

[Ankur Bawiskar]

@dasarisuren 

what's your business requirement?

You can create REQ from INC and the INC number gets populated in Parent field

Using that you can establish relationship

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